North America Payments & Experience Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a North America Payments & Experience Manager to be located in New Brunswick, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The North America Payments & Experience Manager is accountable for North America Procurement stakeholder partnership, compliance governance, audit readiness, experience management, and business transformation. The role leads North America execution across Experience Services, Compliance, Controls & Audit and Tax SupportNorth America projects, and regional-specific activities including, but not limited to, Escheatment and Asset Recovery.

Primary Scope

• Experience: Level 3 support for critical markets, partner engagement, complex escalation management, service recovery, and experience improvement.

• Compliance & Controls: SOX control management, control monitoring, deficiency assessment, and remediation execution

• Audit Management: coordination of internal and external audit engagement, evidence readiness, walkthrough support, and closure of findings.

• AP Projects: regional projects, acquisitions and divestitures, transformation, process standardization, and technology-enabled improvement.

• Escheatment & Asset Recovery, including unclaimed property support, aged-item investigation, recovery activity, and cross-functional coordination.

Key Responsibilities

1. Experience & Stakeholder Management

· Own North America Experience operations and service governance.

· Lead escalation management for critical businesses and markets.

· Drive service recovery and stakeholder satisfaction initiatives.

· Establish regional performance reviews and governance forums.

· Own Experience Center and User education, training and knowledge sharing to equip on Procurement Processes

· Work with the Global and Regional Service Delivery teams to nurture strong relationships with key business partners and peers

2. Compliance, Controls & Audit and Tax Support

· Accountable for North America SOX controls governance and Tax Support

· Lead regional internal and external audit engagements.

· Govern remediation plans and corrective action programs.

· Ensure audit readiness and compliance effectiveness.

3. Transformation & Projects

· Execute AP transformation initiatives and strategic projects.

· Drive process standardization and continuous improvement programs.

· Sponsor automation and digital enablement opportunities.

4. US Escheatment and Asset Recovery

· Partner with Legal, Treasury, Finance, and external agencies regarding unclaimed property requirements.

· Govern compliance with federal and state escheatment regulations.

· Drive asset recovery optimization and risk mitigation strategies.

5. Team Leadership & Capability Development

· Lead and develop a multi-layered team including Market SMEs, and Specialists

· Build future-ready talent

· Drive training, capability uplift, and knowledge sharing across the region

6. Continuous Improvement & Transformation

· Identify opportunities for automation, AI, and digital enablement

· Improve operational efficiency, reduce manual intervention, and enhance user experience

Qualifications:

Required:

· A minimum of a Bachelor’s Degree is required.

· A minimum of 5 years of Procurement, Finance, or other relevant business experience

· Demonstrated leadership of complex cross-functional operations or programs with significant control, compliance, or business risk.

· Strong working knowledge of end-to-end Procurement, AP and payments processes, SOX controls, audit engagement, and operational risk management.

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