Experience & Compliance Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for an Experience & Compliance Specialist to be located in New Brunswick, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Experience & Compliance Specialist supports North America Procurement stakeholder engagement, compliance activities, audit readiness, experience management, and business process improvement initiatives. Working under general supervision, the role provides operational support and functional expertise across Experience Services, SOX controls, Audit Management, North America projects, and regional-specific activities including, but not limited to, Escheatment and Asset Recovery.

The position works closely with Global and Regional Service Delivery teams, business stakeholders, and compliance partners to deliver a positive user experience, maintain compliance requirements, and support continuous improvement initiatives.

Primary Scope:

• Experience: Support Level 3 issue resolution, stakeholder engagement, service recovery, Experience Center activities, and user education.
• Compliance & Controls: Support SOX control execution, control monitoring, documentation, and remediation activities.
• Audit & Tax Support: Assist with internal and external audits, evidence collection, walkthrough preparation, tax-related operational support, and action tracking.
• AP Projects: Support North America projects, acquisitions and divestitures, process improvements, testing activities, and change adoption.
• Regional Specific Activities: Support activities such as Escheatment & Asset Recovery, unclaimed property investigations, recovery efforts, compliance tracking, and issue resolution.

Key Responsibilities:

1. Experience & Stakeholder Support

• Support North America Experience operations and stakeholder service activities.
• Assist in resolving escalated user and business issues.
• Gather stakeholder feedback and identify opportunities to improve processes and user experience.
• Support service reviews, governance reporting, and operational metrics.
• Maintain Experience Center content and support training and knowledge-sharing activities.
• Collaborate with Global and Regional Service Delivery teams to support business partner relationships.

2. Compliance, Controls, Audit & Tax Support

• Support North America SOX control and tax-related compliance activities.
• Perform control monitoring, documentation reviews, and compliance reporting.
• Assist with audit requests, evidence collection, walkthrough preparation, and action tracking.
• Support audit readiness activities and remediation efforts.
• Escalate compliance, control, or audit concerns to leadership when appropriate.

3. Transformation & North America Projects

• Support AP transformation initiatives and regional projects.
• Participate in acquisitions and divestitures, process improvements, system implementations, and testing activities.
• Assist with process standardization and continuous improvement programs.
• Support automation, AI, and digital enablement initiatives.
• Track project activities, action items, and risks.

4. Escheatment & Asset Recovery

• Support Escheatment and Asset Recovery activities across North America.
• Assist with unclaimed property compliance activities and case management.
• Coordinate investigations of aged items and recovery opportunities.
• Support reporting, documentation, and issue resolution activities.
• Identify trends and recommend process improvements.

5. Knowledge Sharing & Collaboration

• Share process knowledge and best practices with team members and stakeholders.
• Support training and onboarding activities.

…