Experience & Compliance Senior Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for an Experience & Compliance Senior Specialist to be located in New Brunswick, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Experience & Compliance Senior Specialist is responsible for advancing North America Procurement stakeholder partnership, compliance governance, audit readiness, experience management, and business transformation. Working with supervision, the role leads complex workstreams and provides deep functional expertise across Experience Services, Compliance, Controls & Audit and Tax Support North America projects, and US-specific exception processes, including Escheatment and Asset Recovery.

Primary Scope:

• Experience: Level 3 support for critical markets, partner engagement, complex escalation management, service recovery, Experience Center support, and user education.

• Compliance & Controls: SOX control management, control monitoring, deficiency assessment, documentation, and remediation coordination.

• Audit & Tax Support: coordination of internal and external audit engagement, evidence readiness, walkthrough support, tax-related operational support, and closure of findings.

• AP Projects: North America projects, acquisitions and divestitures, transformation, process standardization, technology enablement, testing, and change adoption.

• Other Regional Specifics e.g but not limited to: US Escheatment & Asset Recovery: unclaimed property support, aged-item investigation, recovery activity, compliance coordination, and cross-functional issue resolution.

Key Responsibilities:

1. Experience & Stakeholder Management

• Serve as the North America SME for Experience operations and stakeholder support.
• Manage complex Level 3 escalations and drive service recovery for critical business issues.
• Analyze stakeholder feedback and identify opportunities to improve service and processes.
• Support regional governance reviews and performance reporting.
• Maintain Experience Center content and deliver user education, training, and knowledge-sharing initiatives.
• Partner with Global and Regional Service Delivery teams to strengthen stakeholder relationships and improve user experience.

2. Compliance, Controls, Audit & Tax Support

• Support North America SOX controls and tax-related compliance activities.
• Monitor control performance, identify risks or gaps, and coordinate remediation efforts.
• Coordinate internal and external audit activities including evidence collection, walkthroughs, and action tracking.
• Maintain audit readiness and support timely closure of audit findings.
• Escalate significant compliance, control, or audit issues and recommend corrective actions.

3. Transformation & North America Projects

• Lead or support AP transformation initiatives and regional projects.
• Participate in acquisitions, divestitures, system implementations, process changes, and testing activities.
• Drive process standardization and continuous improvement initiatives.
• Identify automation, AI, and digital enablement opportunities.
• Track project milestones, risks, and action items, escalating issues when necessary.

4. US Escheatment & Asset Recovery

• Act as the North America SME for Escheatment and Asset Recovery activities.
• Partner with Legal, Treasury, Finance, Tax, Procurement, and external agencies to support unclaimed property compliance.
• Support implementation of federal and state escheatment requirements.• Coordinate aged-item investigations, recovery activities, reporting, and issue resolution.
• Analyze trends and recommend improvements to reduce risk and improve recovery outcomes.

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