Director, Field Effectiveness, Obesity and Related Conditions

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Director, Field Effectiveness, Obesity and Related Conditions

What you will do

Let’s do this. Let’s change the world. In this vital role you the Director, Field Effectiveness will have responsibility for leading a team instrumental in driving commercial success by enabling, advising, and supporting the sales force to achieve performance effectiveness through driving insights, excellence, and efficiency. The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.

Strong preference for flexible commuter role to Thousand Oaks, CA office. You will work on-site 2 to 3 days a week. Deerfield, IL or Remote option will be considered.

This position reports to the Senior Director, US Field Excellence, Obesity and Related Conditions and will be responsible for the following:

• Accountable for program management and oversight of functional plan and execution of all field effectiveness programs and initiatives
• Develop department’s organizational design, roles and responsibilities, and goals and objectives to deliver outstanding Field Effectiveness capabilities
• Lead/ co-lead special initiatives and projects (e.g. sales force size & structure, launch readiness
• Proactively monitor field performance and execution; identify issues/ opportunities and recommend solutions
• Facilitate coordinating execution and pull-through of field force projects – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc.
• Manage and develop a team, and providing them with guidance, coaching, and training
• Collaborate with the broader GCCI (Global Commercial Capabilities & Innovation) organization to ensure alignment and support to deliver timely and accurate field effectiveness processes and deliverables
• Monitor industry trends and marketplace to stay ahead of competition, enhancing and evolving capabilities to adapt to changing business needs

The Field Effectiveness team focuses on opportunities such as:

• Proactively monitor business performance and execution; identify issues/opportunities and recommend solutions/course correction tactics as needed
• Optimizing the field insight process, ensuring efficient and high-quality reporting
• Lead cross-functionally to drive improvements in field force effectiveness, including digital tools
• Provide guidance and expertise to cross-functional teams on field force activities, from prior experience and based on current industry trends and advancement
• Serve as liaison to the operational delivery teams for escalation of support needs, new projects, or new process recommendations to ensure field satisfaction
• Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management)

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The systems and capabilities professional we seek is a collaborative leader with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of sales analytics and/or field effectiveness experience

Or

Master’s degree and 8 years of sales analytics and/or field effectiveness experience

Or

Bachelor’s degree and 10 years of sales analytics and/or field effectiveness experience

In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above

Preferred Qualifications:

• Team Leadership: Experience in building and developing high-performing teams

…