PSL&D Compliance Training Ops & Business Lead (Manager)

The PSL&D Compliance Training Operations & Business Lead will report into the Head of PharmSci Learning & Development, supporting both BioTherapeutics PharmSci and PharmSci Small Molecules organizations in Pfizer R&D. The role will work within a team that is responsible for administering and maintaining the validated state of the Learning Management System (LMS) for PharmSci. This includes creating, editing and maintaining learning activities, receiving and processing change requests, troubleshooting and resolving basic technical issues, storing and retaining training documents, providing reports, data entry, performing and documenting training risk assessments, and continuously improving the processes and systems owned by PharmSci Learning and Development (PSLD).

Role responsibilities include, but are not limited to, the following:

• Performs the systems role of Training Administrator (TA) and Business Adminstrator (BA): creating, editing, and maintaining learning activities within the LMS and ensure compliance with the LMS Global Policies and Procedures as well as regulatory requirements.
• Performs the role of PharmSci Training Point of Contact (TPoC): partnering with procedure authors, assignment role owners, and other training personnel to perform training risk assessments, create training implementation plans (TIP), and develop and/or manage training content appropriate to the risk level.
• Performs the role of a Registrar in the LMS: supports curriculum management through the assignment and removal of alternate job codes to learners and processing course completion data and waivers.
• Serves as the PSL&D Compliance Training Lead for assigned PharmSci business functions.
• Ensures the standards for training documentation completion and storage are upheld; facilitates corrections to incomplete or incorrect training documentation and pursues solutions to error-proof training documents.
• Ensures integrity of LMS system data, and proper field use and naming conventions. Reviews and cleans up data as needed or directed.
• Quality checks the creation and modification of learning entities made by other LMS administrators via the PharmSci Training Implementation Plan (TIP) and Request Hub tools.
• Practices good stewardship of the PSLD budget.
• Identifies and communicates opportunities to simplify, modernize, streamline, or automate the end-to-end training system processes, where possible, to enhance learner and LMS administrator experiences and reduce gaps.
• Complies with all applicable procedures and regulations to meet applicable Pfizer standards and regulatory requirements.
• Assists in the development and maintenance of training-related procedures, guides, and service level agreements for LMS administrators and customers, as requested.
• Collaborates with PSL&D and other stakeholders to complete goals related to PSLD Operations responsibilities and initiatives.
• Proactively escalates any concerns, identified gaps, or barriers to meeting goals or completing initiatives.
• Assists with data collection for operational performance metrics as requested.
• Actively participates in PSLD Operations meetings.
• Other tasks as directed.

QUALIFICATIONS

• BA/BS with at least 5 years proven experience as an LMS Administrator, Training Specialist, preferrable working within Success Factors; or Associate’s Degree with at least 7 years proven experience as an LMS Administrator, Training Specialist
• At least 5 years experience performing transactions within a learning management system
• Currently trained and certified to perform the LMS roles of Registrar, Training Administrator (TA) and Business Administrator (BA) preferred.
• Experience working within a regulated environment.
• Strong problem solving, analytical, organizational, prioritization and time management skills.
• Ability to manage and prioritize projects and time, and to work with the team or independently as needed.
• Ability to escalate and effectively resolve issues, while maintaining a professional attitude.
• Ability to work independently in a fast paced, changing environment; ability to be flexible, resilient, and adaptable to changing priorities.
• Highly literate with technology; quickly learns new applications and tools.
• Proficiency in MS Office applications (Outlook, Word, Excel, and PowerPoint at minimum).
• Experience with adult learning concepts.
• Experience with Copilot
• Excellent verbal and written communications skills (in English); able to deliver clear, concise information to team and customers.
• Must be able to follow written and verbal directions (in English) and properly handle confidential information.
• Demonstrated ability to work and collaborate cross-functionally and cross-culturally. Excellent interpersonal and team skills, extremely collegial and collaborative.
• Proficiency in one or more eLearning authoring tools.
• Demonstrated attention to detail.
• Supports a culture of continuous improvement in which performance is consistently measured against goals.

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