HR Vendor Relationship Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary (Purpose of job):

The HR Technology Vendor Relationship Manager owns the business relationship and value realization for a portfolio of HR owned technology vendors and platforms. This role works autonomously across HR, McKesson Technology, Procurement, Legal, Information Security, Finance, Product Management, platform owners, and vendor teams to ensure vendor relationships deliver value, meet performance expectations, and support McKesson priorities.

The role manages vendor governance across the contract lifecycle, including contract support, quarterly business reviews, KPI tracking, roadmap evaluation, invoice oversight, renewal planning, escalation management, risk mitigation, and periodic RFP support. In scope platforms may include Glint, Cornerstone, HiredScore, Radancy, Workday, MoveWorks HR Functions, CoderPad, Gem ATS, Gem CRM, and other HR technology applications as the portfolio evolves. This role may share contract ownership with MT for enterprise applications, at which point they play a role in representing HR’s interests in negotiations.

Key Responsibilities

Responsibility %

1. Vendor Relationship and Performance Management: Own assigned HR technology vendor relationships and serve as the primary point of coordination across internal stakeholders and vendor teams. Establish operating routines, maintain stakeholder alignment, define and track KPIs, SLAs, delivery commitments, business outcomes, and stakeholder feedback, and plan quarterly business reviews so vendors are held accountable for commitments and value delivery. Brings HR COE process owners together to understand needs & service delivery expectations. 35%

2. Contract Lifecycle and Commercial Management: Partner with McKesson Technology, Procurement, Legal, Information Security, Product Managers, and platform owners on new vendor contracting, renewals, amendments, and commercial negotiations. Ensure contract language reflects business requirements (e.g. AI language in UMSA), AI governance expectations, data protection needs, service commitments, and favorable terms. Negotiate performance credits, at risk funds, or other commercial protections where appropriate in partnership with MT & Procurement. 20%

3. Roadmap, Innovation, and Product Alignment: Receive and assess vendor roadmaps, release plans, AI capabilities, product enhancements, and emerging functionality. Use judgment to determine which vendor ideas should be shared, explored, prioritized, or declined. Partner with Product Managers and platform owners to influence vendor roadmaps and make sure McKesson needs are represented. 15%

4. Financial Management, Invoicing, and Renewals: Ensure invoices are received, reviewed, approved, coded to the appropriate budget, and paid on time in partnership with HR’s Finance Leadership & budget owners. Maintain visibility to vendor spend, licensing utilization, renewal timelines, budget impacts, and financial risks. Identify opportunities to improve value, reduce waste, consolidate spend, or renegotiate terms. 20%

5. Vendor Selection, RFP, and Implementation Support: Periodically support RFP, RFI, vendor evaluation, and solution selection processes by coordinating stakeholder input and assessing commercial, operational, and strategic fit. Support new vendor implementation by helping vendors and internal teams navigate McKesson processes, typically in partnership with a Product Manager or Project Manager. 10%

Total 100%

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training • Bachelor degree in business, human resources, information systems, supply chain, finance, or related field, or equivalent experience.

• Vendor management, procurement, contract management, product operations, or SaaS management certification preferred.

Business Experience • Typically requires 7+ years of relevant experience in vendor management, contract management, SaaS relationship management, product operations, technology portfolio management, procurement, or a related discipline.

• Experience managing enterprise software vendors, supporting contract negotiations, coordinating QBRs, tracking KPIs, managing renewals, and working across Legal, Procurement, Finance, Security, Technology, Product, and HR stakeholder groups.

…