Field Service Engineer (Miami, FL)

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



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Job Description

As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer and Research Cell Analyzers)

Territory: Miami, FL

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Main responsibilities will include:

• Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
• You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• You will determine the most cost-effective repair/solution to ensure minimum downtime.
• Perform instrument certifications (IQ/OQ).
• Actively manage your car stock, ensuring all necessary spare parts and tools are available.
• Effective management of technical escalations.
• Works toward service metrics as defined by the Service Organization

Requirements:

• Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
• Full US driving license
• Currently living within a daily commutable distance of Downtown Atlanta Georgia.

About you:

• A proactive approach with the ability to take lead if the situation requires it.
• IT knowledge
• Flow Cytometry experience is a plus
• Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
• The ability to process knowledge across multi-modular and diverse product ranges
• Deliver high levels of customer service

Physical demands:

• This is a full-time position, with evening work required as job duties demand.
• This job entails traveling to and from a customer site each day.
• An individual should be able to lift 50lbs, and be able to work in a standing position for a prolonged period of time.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

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