IT Operations Coordinator II

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Remote IT Operations Coordinator II to join our team!

The IT Operations Coordinator II will support critical Information Technology operations, access administration, compliance activities, and operational reporting across the organization. This role is responsible for coordinating application security requests, supporting audit and governance processes, maintaining operational documentation, administering business systems, and partnering with IT and business stakeholders to ensure efficient, compliant, and reliable technology operations. The ideal candidate possesses strong analytical, organizational, and customer service skills, with the ability to manage multiple priorities while driving process improvements and operational excellence

Work Schedule: Monday – Friday; 8:00am-5:00pm EST

Core Responsibilities:

• Coordinate and process user access requests for multiple IT and business applications, ensuring timely fulfillment and compliance with company policies.
• Administer and maintain security access for systems including IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications.
• Review, validate, update, and maintain system access records and user permissions.
• Perform recurring user access reviews and support quarterly access certification audits.
• Support internal controls, security, compliance, and operational audit activities by compiling documentation, preparing reports, and maintaining audit evidence.
• Coordinate application and licensing administration activities, including software license management, renewals, upgrades, and user provisioning.
• Manage bulk processing requests and data maintenance activities within operational systems and platforms.
• Maintain and update application tables, configuration records, and business support data within approved systems.
• Generate, analyze, and distribute operational reports for leadership and business stakeholders.
• Monitor, track, and report on technology support requests, service metrics, and operational performance indicators.
• Create, maintain, and improve standard operating procedures, knowledge articles, process documentation, and training materials.
• Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates.
• Coordinate with Information Technology teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives.
• Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements to increase efficiency and reduce manual effort.
• Ensure compliance with organizational policies, security standards, audit requirements, and established governance practices.

Minimum Qualifications:

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field with 3+ years’ experience supporting IT operations, technology administration, business operations or a related function

Preferred Qualifications:

• 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments.
• 2+ years’ experience administering user access and security permissions across enterprise applications.
• 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities.
• 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives.
• Working knowledge of IT service management and ticketing systems.

Additional Job Standards

Operations & Administration

• IT operations coordination
• Access provisioning and security administration
• Audit and compliance support
• Process documentation and SOP development
• License and asset administration
• Operational reporting and data management

Technology & Tools

• Microsoft Office Suite
• Microsoft Teams
• IT service management platforms
• Reporting and analytics tools
• Enterprise application administration

Communication & Collaboration

• Strong verbal and written communication skills
• Customer service and stakeholder support
• Cross-functional collaboration

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