Director, Global Benefits Administration & Employee Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Total Rewards

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Director, Global Benefits Administration & Employee Experience located in New Brunswick, NJ.

The Director, Global Benefits Administration & Employee Experience leads the strategy, governance and performance of Johnson & Johnson’s global benefits administration model. The role is accountable for benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management, ensuring reliable, efficient and employee-centered administration within its scope.

In partnership with Benefits Leaders, enterprise service organizations and HR Digital, this leader strengthens core administration while advancing the platforms, service channels, data and digital capabilities that improve delivery and employee experience.

Major Duties & Responsibilities

1. Global Benefits Administration & Vendor Leadership

• Define the global benefits administration strategy and delivery model, establishing clear accountabilities across Benefits, enterprise service organizations and external providers.
• Lead benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management.
• Govern administration performance, including service quality, accuracy, timeliness, issue resolution and contractual commitments.
• Partner with regional and country Benefits teams to address delivery gaps, strengthen controls and improve administrative processes.
• Lead the administration requirements and vendor readiness for program changes, implementations and transitions.

2. Benefits Experience, Design & Digital Strategy

• Define the global benefits experience strategy and design principles to create a consistent, employee-centered experience across the benefits lifecycle.
• Set the strategic vision for how employees discover, access, understand and manage benefits across both J&J and vendor digital platforms, AI-enabled tools, service channels and solutions.
• Partner with Benefits leaders and benefits subject matter experts to define program strategy and employee needs.
• Shape the multi-year roadmap for benefits platforms and digital capabilities in partnership with HR Digital, IT and other enterprise partners, influencing configuration, integration and prioritization decisions.

3. Digital, AI & Innovation Leadership

• Identify, pilot and scale digital, GenAI and emerging-technology use cases that improve benefits navigation, decision support, personalization, engagement and access.
• Reimagine benefits operating models and workflows to effectively combine human expertise with automation, digital coworkers and AI agents.
• Monitor external market, technology and digital-health trends to inform long-term benefits experience and innovation priorities.

4. Data, Insights & Measurement

• Use employee feedback, program data and analytics to identify needs, utilization patterns, experience gaps and opportunities across global benefits programs.
• Define success measures for benefits experiences and digital initiatives, including employee engagement, service effectiveness, adoption, business value and cost optimization.
• Apply predictive and advanced analytics, where appropriate, to inform benefits strategy, investment decisions and experience evolution.
• Measure and communicate the impact of digital and experience initiatives to senior stakeholders.

5. Change Leadership & Functional Enablement

• Act as a strategic integrator across Benefits, Total Rewards, HR Digital, IT, People Analytics, enterprise service organizations and external partners to create a cohesive end-to-end experience.
• Build digital, AI, analytics and human-centered design fluency across the Global Benefits team through targeted learning and practical enablement.
• Champion inclusive design so benefits experiences support diverse employee populations and equitable access.
• Clarify the role of Benefits subject matter experts in governing, monitoring and continuously refining digital and AI-enabled solutions.

Leadership Scope

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