Associate Director, eCommerce Operations & eProcurement

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Position Summary

The Associate Director, eCommerce Operations & eProcurement will lead the business operations, strategy, and continued growth of our eCommerce and eProcurement capabilities, with particular responsibility for scaling and advancing the organization’s eProcurement ecosystem.

This role requires deep eProcurement expertise and experience leading complex B2B digital purchasing capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, customer onboarding, and B2B enablement. The leader will be responsible for ensuring these capabilities scale effectively while providing reliable, efficient digital purchasing experiences for customers.

In addition to eProcurement leadership, this role will oversee the broader eCommerce Operations function, including digital ordering operations, operational performance, production continuity, issue resolution, process optimization, and continuous improvement.

The role will lead a team spanning eCommerce Operations and Business Development. The Business Development role will remain a distinct function within the team, focused on identifying and advancing opportunities to grow adoption and value from our digital commerce and eProcurement channels. This leader will partner closely with Commercial Operations, Customer Care, Finance, Marketing, Product Ownership, PMO, IDS, and regional stakeholders to translate customer and business needs into scalable digital commerce capabilities and measurable business outcomes.

Responsibilities

• Lead the strategy, operations, and continued expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels.
• Own the business side of eProcurement customer onboarding and enablement, partnering across business and technology teams to deliver scalable integrations and purchasing experiences.
• Identify opportunities to expand eProcurement adoption across customers, regions, and business units.
• Establish scalable operating processes for onboarding, supporting, and expanding eProcurement customers.
• Partner with customers and internal stakeholders to understand procurement requirements, identify friction, and develop solutions that improve the digital purchasing experience.
• Drive continuous improvement and operational performance across eProcurement and digital ordering channels.
• Lead broader eCommerce operations, including production continuity, issue resolution, escalation management, process improvement, and operational performance.
• Identify opportunities to automate manual processes and improve scalability and efficiency across digital commerce operations.
• Establish and monitor KPIs for eProcurement and eCommerce Operations, including adoption, operational performance, customer experience, and business impact.
• Partner with Product Ownership, PMO, and IDS to translate business and customer requirements into prioritized technology capabilities and improvements.
• Lead and develop the eCommerce Operations team, establishing clear accountability, priorities, and development opportunities.
• Provide people leadership for the Business Development role while maintaining Business Development as a distinct capability within the organization.
• Partner cross-functionally with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners to drive adoption and business outcomes.

What Success Looks Like

• Customers can reliably transact through Illumina’s digital commerce channels.
• eProcurement capabilities scale effectively across customers, regions, and business units.
• Operational issues and customer friction are identified and resolved efficiently.
• Digital ordering processes become more scalable and less dependent on manual intervention.
• Customer and internal adoption of eCommerce and eProcurement capabilities increases.
• The team has clear ownership, accountability, and leadership across operations and Business Development.

Qualifications

• Typically requires a Bachelor’s degree and a minimum of 15 years of related experience, with 7+ years of Management experience.
• Significant experience leading eProcurement programs, capabilities, or operations within a complex B2B environment is required.

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