Senior Training Specialist

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Senior Training Specialist to join our Operations, Client Support team. This role would be responsible for developing and delivering impactful training programs that drive employee performance, operational excellence, and continuous improvement across Client and Provider Support. We are looking for someone who is collaborative, adaptable, and passionate about learning and development, and is passionate about making a meaningful impact and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Instructional Design and Training

• Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling.
• Create engaging learning experiences across a variety of formats, including self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities.
• Apply adult learning principles and instructional design best practices to ensure training is engaging, accessible, and aligned with defined learning and business outcomes.
• Continuously review and refresh curriculum based on learner feedback, performance data, process changes, and evolving business needs.
• Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences for Client Support and Provider Support.

• Training Administration and Learning Systems

• Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and other internal systems.
• Coordinate training schedules and communicate training requirements and expectations to learners, Supervisors, and other stakeholders.
• Maintain accurate training documentation and provide completion and learner performance information to relevant stakeholders.

• Data Analysis & Performance Optimization

• Evaluate training effectiveness through assessments, learner feedback, operational data, and other performance indicators.
• Use data to identify knowledge and skill gaps, recommend learning interventions, and continuously improve training programs.
• Maintain department skill assessments and skill matrices to support curriculum development, employee growth, and future training needs.
• Track and communicate training initiatives, outcomes, and opportunities for improvement to leadership and relevant stakeholders.

• Collaboration & Strategic Partnership

• Partner with Client Support and Provider Support leadership to identify learning opportunities and develop strategies that address knowledge and performance needs.
• Collaborate with SMEs and cross-functional partners to translate complex processes, workflows, systems, and business requirements into clear and effective learning experiences.
• Serve as a trusted training resource during organizational, process, and system changes, helping teams successfully adopt new expectations and workflows.
• Contribute to training standards, best practices, and broader learning initiatives across the organization.
• Perform other related duties as assigned.

About You

• Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered.
• 3–5+ years of experience in instructional design, training, learning and development, or a related field.
• Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training.
• Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, as well as Learning Management Systems.
• Strong facilitation, communication, project management, and organizational skills.
• Ability to translate complex processes and information into clear, engaging learning experiences.
• Data-driven approach to evaluating training effectiveness and identifying opportunities for improvement.

Bonus Points

• Experience in healthcare, behavioral health, customer support, contact center, or operations environments preferred.

Benefits

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• PTO and Remote First Environment

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