Staff ISTS Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Staff ISTS Product, Developer Experience role is a senior individual contributor responsible for product strategy, roadmap and backlog direction, technical alignment, measurable outcomes, and organizational adoption for CVS Health’s Enterprise Observability Platform (EOP). Working in a highly collaborative, engineering-led environment, this role partners with senior engineering leaders, architects, platform and cloud teams, and internal development and operations communities to reduce friction in onboarding, instrumentation, telemetry use, and incident-response workflows while improving platform adoption, reliability, and time to value.

This individual is expected to operate at the staff level, influencing across multiple teams and stakeholder groups without direct authority. They contribute as a high-trust product partner in an environment where engineering leads much of the technical direction, while raising the bar on product clarity, prioritization, validation, communication, and execution discipline.

EOP is a managed, OpenTelemetry-native platform that enables teams to collect, access, query, visualize, and alert on logs, metrics, and traces across enterprise environments. The Product Manager owns the product experience, adoption strategy, prioritization, and measurable outcomes—not the hands-on implementation or administration of observability infrastructure—and helps clarify integration, governance, and source-of-truth boundaries across the broader enterprise observability ecosystem. This individual also plays an important role in strengthening product awareness, communication, sustainability, and compliance across the lifecycle of the capabilities they support.

Primary Duties and Responsibilities:

Backlog Ownership and Roadmap Strategy 20%

Oversees backlog direction across multiple teams or a significant product domain, ensuring priorities align with the overall product vision, technical strategy, and business goals. Shapes long-term roadmap direction through thoughtful prioritization, balancing short-term wins with strategic outcomes. Simplifies complex initiatives into clear, executable work and continuously adapts backlog strategy as priorities, technical realities, and organizational needs change. Communicates backlog direction and sequencing decisions clearly to stakeholders and upholds a high standard of backlog quality and clarity. For EOP, prioritizes capabilities and improvements across platform onboarding, instrumentation and ingestion journeys, telemetry usability, alerting and incident workflows, platform reliability, hybrid-environment consistency, and strategic integrations.

Stakeholder Alignment with Engineering 20%

Aligns multiple teams and stakeholder groups around product vision, priorities, and execution plans. Partners closely with senior engineering leadership to co-create strategies in which product direction and technical strategy reinforce one another. Serves as a point of escalation when priorities shift or alignment gaps emerge, helping stakeholders realign quickly and minimizing confusion or delivery churn. Communicates technical implications, tradeoffs, and product needs clearly across engineering, product, operations, and executive audiences. Establishes shared product outcomes, integration expectations, and clear capability boundaries with application, platform, cloud, operations, security, and adjacent observability teams, including decisions involving telemetry ownership, authoritative sources, coexistence, and migration.

Technical Fluency and Platform Partnership 15%

Engages deeply in technical discussions with senior engineers and architects and understands the tradeoffs and nuances of platform and developer-facing product decisions. Brings a product perspective to OpenTelemetry-based instrumentation and ingestion, logs, metrics and traces, telemetry pipelines, dashboards and querying, alerting and incident workflows, and cloud or Kubernetes platform dependencies. Understands these concepts well enough to evaluate product implications and partner credibly with engineers and architects; hands-on configuration, administration, coding, or operation of observability systems is not required. Helps shape technical initiatives that unlock new product capabilities, balances innovation with practical risk management, and supports stronger technical fluency across the broader product organization.

Execution, Delivery, and Operating Scale 15%

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