Senior Manager (Solutions Delivery)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Reporting to the Executive Director, Pharma Data Strategy & Solutions Delivery, the Senior Manager, Solutions Delivery manages the day-to-day execution of predefined and ad hoc engagements and analytics solutions for pharmaceutical manufacturer clients.

This role serves as a key delivery leader and the primary contact for delivery coordination, ensuring high-quality, on-time execution that is within scope and aligned with established quality standards and client expectations.

The Senior Manager oversees implementation activities across the analytics solutions portfolio and partners across Analytics, Product, Commercial, Operations, Legal, Data, and external stakeholders to coordinate execution, manage risks, maintain scope discipline, and enable scalable delivery processes that support business growth objectives. This role is an individual contributor.

Primary Responsibilities

Engagement Management & Delivery Execution

• Manage engagement timelines, deliverables, status reporting, and client communications.
• Serve as the primary point of contact for delivery coordination across internal and external stakeholders.
• Ensure high-quality, timely execution of predefined and ad hoc engagements for pharmaceutical manufacturer clients.
• Translate product specifications into client-ready outputs and presentations.
• Ensure adherence to defined scope, delivery standards, business requirements, and client expectations.
• Coordinate contract-to-delivery activities and support implementation readiness efforts.
• Track engagement performance metrics and proactively identify, escalate, and mitigate delivery risks while driving timely resolution.
• Support delivery excellence through consistent execution methodologies and best practices.

Client Relationship Management & Growth

• Manage external client relationships throughout the engagement lifecycle.
• Coordinate communications with clients to ensure alignment on deliverables, timelines, and expectations.
• Support revenue growth through identification of additional client needs, cross-sell, and expansion opportunities.
• Identify opportunities to improve client value, engagement satisfaction, and solution adoption.
• Gather client feedback and delivery insights to inform solution enhancements and future offerings.
• Assist with onboarding new clients and supporting successful launch activities.

Cross-Functional Collaboration

• Coordinate cross-functional contributors across Analytics, Product, Commercial, Operations, Legal, and Data teams.
• Facilitate collaboration among stakeholders to ensure alignment on timelines, deliverables, dependencies, and implementation plans.
• Provide regular updates on progress, risks, and key milestones.
• Drive alignment across teams to meet client and business objectives.
• Support strategic initiatives led by the Lead Director and Executive Director through effective project execution and operational support.

Process Improvement & Operational Excellence

• Identify process improvement opportunities to enhance scalability, efficiency, and client experience.
• Support the implementation of standardized operating procedures, governance processes, and delivery frameworks.
• Develop and maintain project plans, implementation tools, templates, playbooks, and reporting mechanisms.
• Support resource planning and workload management across active engagements.
• Monitor engagement performance and contribute to continuous improvement initiatives.

Required Qualifications

Experience

• 6-8+ years of experience in healthcare analytics, consulting, pharmaceutical services, data delivery, client engagement leadership, or project management.
• Experience managing external client relationships and complex cross-functional initiatives.

Education

• Bachelor’s Degree in Business Administration, Data Science, Business Analytics, Informatics, or a related field.

Preferred Qualifications

• Master’s Degree (MBA, Data Science, Business Analytics, Informatics, or related field) preferred.
• Strong understanding of pharmaceutical manufacturers’ commercial, market access, medical, patient engagement, or analytics needs.
• Experience supporting data, analytics, technology, or healthcare solutions.

Knowledge, Skills & Competencies

Client & Delivery Management

• Ability to manage multiple client engagements, deliverables, and timelines simultaneously while balancing quality and stakeholder expectations.
• Strong project and engagement management skills with a focus on execution and quality.
• Experience implementing structured delivery methodologies and operational processes.

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