Senior Learning Manager, US Commercialization Learning - CNC

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The US Commercialization Learning organization is the catalyst for empowering the field to drive transformative customer experiences that give patients hope and is a dynamic organization executing on excellence in building expertise and knowledge for our customer-facing teams. As the Senior Learning Manager - CNCs, you will work amongst the best in your profession and will collaborate with talented and dedicated professionals committed to advancing learning within the Clinical Nurse Consultant (CNC) organization.

The Senior Learning Manager - CNCs is a home office based role responsible for the oversight, strategic direction, and leadership of the CNC training curriculum and resources. The Senior Learning Manager will create, deliver, and facilitate role-specific training, as well as collaborate with CNC and cross-functional leaders to ensure training activities are aligned to business objectives and CNC initiatives. This role will be instrumental in building and sustaining the CNC organization's clinical expertise advantage within the Hematology Oncology space.

Who You Will Work With:

This position reports to the Associate Director, US Commercialization Medical Learning - Oncology. In this role, the Senior Learning Manager will work collaboratively across a fast-paced and complex matrix organization, which includes CNC Regional Associate Directors, Hematology Commercialization Teams, Marketing, Medical, Sales Operations, Legal, Compliance, and Enterprise Learning Services. The Senior Learning Manager will also partner with external consultants and Subject Matter Experts (SMEs) to ensure a best-in-class training experience that delivers transformative value to patients and customers.

Key Responsibilities:

CNC Curriculum & Training Strategy

• Lead the development, implementation, and evaluation of Phase Trainings across the CNC learning continuum (Learner → Expert)
• Partner with the Head of CNCs to develop, plan, and execute training strategy inclusive of future training planning for CNC Hematology needs
• Identify and implement new training modalities to cultivate and maintain the CNC organization's clinical expertise advantage
• Responsible for the development, approval, and deployment of all CNC training content
• Establish and maintain the CNC professional skills development continuum
• Ensure all training resources (e.g., materials, workshops, infographics/job aids, etc.) meet all regulatory, legal, and compliance requirements for assigned projects and initiatives

Field Training Collaboration & Delivery

• Collaborate with the CNC Field Trainer Preceptor role to deliver a best-in-class training experience
• In collaboration with the CNC Field Trainer Preceptor, develop and deliver District and/or Regional training sessions related to identified CNC needs
• Lead and conduct Train the Trainer sessions as needed to equip field trainers with skills to deliver CNC training curricula

Cross-Functional Collaboration

• Work with cross-functional partners, consultants, and Subject Matter Experts (SMEs) when appropriate to ensure high-level delivery of content
• Work cross-functionally to ensure CNC organization inclusiveness of key strategic initiatives, platform functionalities, and launch strategies
• Coordinate and align across the matrix to ensure all training materials meet the goals and objectives of the CNC organization and key business partners (e.g., Sales, Marketing, Medical, Operations, Legal, Compliance)
• Identify and utilize innovative technologies to facilitate adult learning and pull-through of both live and virtual training capabilities
• Engage the WW Centre of Excellence to share and leverage relevant assets

Performance Measurement & Continuous Improvement

• Continuously assess and evaluate the impact and overall effectiveness of training strategies through feedback solicitation and participant evaluations, utilizing the Kirkpatrick Model
• Provide feedback to the Head of CNCs and CNC Regional Associate Directors on the effectiveness of training initiatives and planned improvement strategies
• Maintain a thorough understanding of all BMS/CNC resources and strategic business initiatives
• Actively pursue personal growth and development opportunities to strengthen training expertise and knowledge

Qualifications & Experience:

Education & Credentials

• BSN required; MSN or other advanced degree preferred

Experience

• Hematology Oncology clinical experience in a hospital or clinic setting: 5 years minimum

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