Senior Manager, Talent Operations & Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

As a Senior Manager, Talent Strategy Program Manager for Ventures, Experience and Technology, you will drive the planning, execution, and continuous improvement of colleague experience programs across our talent portfolio. This is a program management role, and partners closely with our Centers of Excellence on content creation and delivery. Your focus is translating business needs into actions that will deliver talent outcomes: shaping the colleague experience, coordinating cross functional teams, managing timelines and budgets, and ensuring programs deliver measurable value.

You will operate with polished executive presence, engaging directly with our most senior leaders. You will bring superior relationship management skills, with the ability to manage up and influence senior stakeholders. You will also bring strong analytical instincts, directing the right analysis and interpreting the findings. This role requires a high attention to detail and an ability to move fluidly between strategic thinking and tactical execution.

You will accomplish this by:

• Overseeing end to end program execution for colleague experience initiatives across Ventures, Experience & Technology, partnering with Centers of Excellence who own curriculum and content development
• Translating business needs and leadership priorities into clear, actionable program plans
• Establishing and motivating cross functional teams, ensuring clear roles, responsibilities, and timely communication
• Identifying potential risks and developing mitigation strategies, ensuring proactive management of challenges that may arise
• Facilitating regular stakeholder communication on program status, milestones, and issues
• Managing program budgets and tracking expenses to ensure financial objectives are met while making cost effective decisions
• Defining and tracking measures of success for each program, and incorporating lessons learned to enhance future programs
• Building and maintaining polished executive relationships with senior technology leaders, representing Talent Strategy with credibility and confidence
• Managing up and influencing senior stakeholders effectively, ensuring alignment
• Cultivating superior relationships across internal partners and external vendors and partners to support program delivery
• Directing analytical work by defining the questions and data needed, then applying strong analytical thinking to interpret and act on results
• Balancing strategic planning with hands on tactical execution

Required Qualifications:

• 7+ years of experience in human resources, program management, or general business administration
• 3+ years of proven experience as a program manager, distinct from project management, in talent management, HR, or Learning and Development
• Demonstrated executive presence and comfort engaging with the senior most leaders in an organization
• Proven ability to manage up and influence senior stakeholders while maintaining strong working relationships
• Superior relationship building skills, both internally across cross functional teams and externally with partners and vendors
• Strong analytical and problem solving skills, including the ability to direct data analysis and interpret results to inform decisions
• Outstanding organizational skills and attention to detail, with the ability to manage multiple programs simultaneously
• Demonstrated ability to balance strategic thinking with tactical, hands on execution
• Ability to adapt to change, unforeseen challenges, and shifting priorities in a dynamic environment
• Strong negotiation skills to navigate conflicting priorities, resolve issues, and reach mutually beneficial agreements
• Excellent interpersonal and communication skills to collaborate with diverse stakeholders

Education:

Bachelor's degree in Human Resources, Business Administration, or related discipline, or equivalent experience

Pay Range

The typical pay range for this role is:

$75,400.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

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