Operational Excellence Senior Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS is seeking an Operational Excellence leader for our La Habra, CA location. This role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations.

The role will and be responsible for the continuous improvement and support improvement of the key KPIs at the facility. Some specific responsibilities will be maintaining labor management systems (LMS), lean implementation, and process design/improvement. Work to be the glue between operations, network optimization, and automation to drive a clear vision together to improve the value stream. Role will be expected to travel 10% to other DCs.

Key Responsibilities

Safety – Responsible for identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process.

Quality - Responsible for helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve.

Delivery – This role will be responsible for delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand.

Lean – This role will be looked at to be the site expert in lean manufacturing and will support the team in mentoring and approaches to meet business objectives. Supporting and leading kaizens, improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and drive improvements to the material movement and storage at the site are some examples of work scope.

Data Engineering - Contribute or lead changes and projects related to data engineering adding data collection where not present. Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or and on/escalation systems at the site. Will strongly use data to support and drive process and performance management decision with the operations team. Responsible for maintaining standards to drive informed decision making.

Project Management – The individual will be responsible for planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time.

Change Management – This individual and team will lead change at the sites and must work collaboratively with stakeholders, manage phase in / phase out of changes, have robust follow through on changes to ensure success. Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change.

Labor and Warehouse Management Systems – Will be the site owner or co-owner of engineered labor standards at the site ensuring accuracy and fairness of the standards. Withing the labor management system (LMS) and warehouse management system (WMS), will be responsible for updating configurations to optimize processes and labor standards.

Required Qualifications

• Demonstrated success and experience in Lean Manufacturing Concepts and continuous improvement
• WMS, ERP, MES, or LMS systems and database structure experience
• Experience managing projects and very experienced in change management
• Able to work with a multidisciplinary approach in problem solving and collaborating with both internal and external stakeholders
• Strong analytical thinking and problem solving skills and working with data/reports
• Able to work independently and structurally, as a team player and under pressure
• Successful at managing multiple priorities and tasks
• Knowledge of MS Office applications

Preferred Qualifications

• 2+ years experience in a manufacturing or distribution center environment
• 1+ years of demonstrated success and experience in Lean Manufacturing, Continuous Improvement, or Operational excellence in manufacturing or warehouse operation
• 1+ years experience with Microsoft Azure Snowflake semantic modelling, SQL, and PowerBI
• 1+ years experience in WMS, ERP, MES, or LMS systems and database structure
• 1+ years of demonstrated success in managing projects
• Certified in standards based time and motion study systems such as MOST and MTM
• Six Sigma Green Belt Certified
• Comfortable creating and presenting concepts within team of direct peers as well as senior level management

…