Rapid Response (MOC) MSL

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Medical Science Liaison (MSL) role embodies our medical mission to be recognized as the trusted partner for internal stakeholders and the healthcare community, driving scientific exchange to enhance medical education, data generation, insight generation and patients’ access to medicine.

The Rapid Response MSL is a critically important member of the Field Medical Affairs customer-facing team that supports the safe and effective use of psychiatric products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to urgent unsolicited requests from healthcare professionals, patients, caregivers, and payers.

As part of the Field Medical Team, this position delivers industry-leading services, including real time in-depth scientific engagement to address product off-label and complex on-label questions. This position requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach.

External Environment and Customer Focus

• Respond to inquiries from physicians, pharmacists, nurses, and other healthcare professionals, consumers, and payers.
• Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected.
• Demonstrate proficiency in using available scientific resources and presentations. Effectively present information to TL/HCPs and be able to respond to questions, ensuring medical accuracy and compliance with local procedures, ethical and legal guidelines and directives.
• Actively assess the medical landscape by meeting with TL/HCPs/Access Stakeholders to understand their needs and expertise. Continuously update own knowledge in treatment strategies, products, unmet medical needs, clinical trials, health economics outcomes research and scientific activities. Understand the competitive landscape and evolving healthcare models and actively prepare to address informational needs of customers.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
• Ensure good documentation, high quality, and excellent customer service.
• Join and support the field medical team with occasional field engagements as needed.
• Attend medical congresses and local/regional meetings. Collect and provide meaningful medical insights and/or impact by communicating these back to the medical and commercial organizations to support strategy development and business decisions.

Contribute to the Medical Plan

• Contribute to development and delivery of scientifically meaningful medical programs/projects in line with the local Medical and Field Medical plan as needed.

Provide Medical Support

• Collect and provide meaningful medical insights by communicating these back to the medical and commercial organizations to support strategy development and business decisions.
• Participate in assigned Congress activities including staffing of scientific medical affairs booths.
• Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training, and field liaison support.

Required Qualifications:

• Advanced degree in medical/biosciences (i.e., MD, PhD, PharmD, DPH, EdD, etc.) AND a minimum 3-5 years of MSL experience
• Current MSL experience in psychiatry, mental health, or schizophrenia with proven track record of establishing, maintaining, and enhancing effective and successful collegial relationships with external experts.
• Therapeutic expertise in psychiatry, with a focus on schizophrenia. Ability to critically evaluate medical literature.
• Experience in Drug Information or a specialty area, particularly in schizophrenia or other psychiatric conditions.
• Technology proficiency in Medical Information databases, Microsoft Office, and video conference platforms.

Knowledge Desired:

• Disease area knowledge and an understanding of scientific publications
• Knowledge of a scientific or clinical area, competitive landscape and patient treatment trends
• Knowledge of clinical trial design and process
• Knowledge of the national healthcare and access environment
• Knowledge of HEOR core concepts
• Excellent English language skills, spoken and written

Experience Desired:

• A minimum of 2 years working in a clinical and/or pharmaceutical environment
• Prior MSL experience
• Ability to work independently and act as a team player.

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