Manager, Patient Data Management

Career Category

Marketing

Job Description

Manager, Patient Data Management

Job Summary

The Manager, Patient Data Management will be responsible for the governance, operation, quality, and strategic management of patient-level data assets supporting Amgen’s Patient Support Programs (PSPs), Specialty Pharmacies (SPs), Site of Care (SOC), and other patient-related data sources. This role partners closely with Commercial, Patient Access, Technology, Privacy, Compliance, Legal, and external vendors to ensure compliant data acquisition, integration, stewardship, and delivery of high-quality patient data that supports business decision-making and patient journey analytics.

The role will also serve as a subject matter expert for patient data, helping business and analytics stakeholders understand data definitions, source-system differences, business rules, data limitations, and impacts to downstream reporting and analytics.

Key Responsibilities

• Manage patient data governance and day-to-day operations across Amgen brands and patient support programs, including Hub Services, Nurse Support, Copay, Specialty Pharmacy, Site of Care, and other patient-level data sources.
• Partner with the Patient Data Management Senior Manager and business stakeholders to gather, document, prioritize, and implement requirements for new patient data sources and enhancements.
• Lead end-to-end onboarding of patient data sources, including requirements definition, field mapping, File Interface Agreements (FIAs), testing, validation, and production deployment.
• Review and validate FIAs, file layouts, data mappings, business rules, data-transfer requirements, and source-to-target transformations for new feeds and migration initiatives.
• Manage external data aggregators, vendors, and technology partners to ensure adherence to data quality, service-level, and operational expectations.
• Investigate and resolve patient data quality issues through profiling, validation, reconciliation, root-cause analysis, and preventative controls.
• Develop and maintain data specifications, data dictionaries, business rules, process documentation, governance artifacts, and lineage for patient-level data assets.
• Provide proactive communication and change management for major patient-data changes, including source or table changes, milestones, downstream impacts, and reporting readiness.
• Partner with Specialty Pharmacy, Site of Care, Trade & Channel, Contracting, Legal, Privacy, Compliance, Technology, and other functions to establish, review, and operationalize patient data agreements and amendments.
• Lead Site of Care patient-data operations, including vendor onboarding, data requirements, feed monitoring, data-quality and contract-compliance oversight, issue escalation, and reliable downstream delivery.
• Respond to complex stakeholder data inquiries and translate business needs into actionable patient-level data requirements, extracts, and analyses involving enrollment, status, brand, claims, payer/coverage, and other patient attributes.
• Serve as a trusted patient-data subject matter expert and point of contact for data definitions, source-system differences, limitations, data-quality investigations, onboarding, and reporting readiness.
• Ensure compliant processing, storage, access, and use of patient-level data in alignment with Amgen Privacy, Compliance, Legal, and Information Security policies, including access controls and audit readiness.
• Support connected patient datasets and Patient 360 initiatives by defining linkage requirements, validating data connections, aligning business rules, documenting lineage, and improving the usability of integrated patient data.
• Drive continuous improvement through scalable data-management practices, including standardized onboarding, data-quality monitoring, status and issue tracking, automation, lineage, traceability, and self-service capabilities.
• Identify opportunities to leverage AI and automation across patient data operations, including data-quality monitoring, documentation, issue triage, file monitoring, KPI validation, and stakeholder self-service.

Basic Qualifications

Doctorate degree and 2 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

Master's degree and 4 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

Bachelor's degree and 6 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

Associate's degree and 10 years of data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value & access experience

OR

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