Manager, Managed Markets & Specialty Ops

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Job Function:

Sales Enablement

Job Sub Function:

Contract Administration and Management

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Health Care Systems Inc. (HCS) is currently recruiting for a Manager, Managed Markets & Specialty Contract Operations, in the Enterprise Contract Management (ECM) organization, located in Raritan, NJ.

Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

Job Description:

As the Manager, you are responsible for ensuring the efficient and compliant management of Managed Markets Contracts. You will have oversight of a team of Analysts responsible for the contract administration and payment functions of commercial and Medicare Part D agreements. You will act as a key business partner with Operating Company Business Leaders, Regional Process Owners, legal, sales management, compliance and other internal business partners in assessing and driving the operationalization of rebate strategies associated with complex customer contracts.

Key Responsibilities:

• Advise on strategic, operational issues, and requirements related to contract administration including any matters relating to rebate analysis and payments, as well as resolution of disputes on rebate claims.
• Provide leadership and management of the Managed Markets Contract Operations Team.
• Ensure the team’s successful implementation of all rebate agreements.
• Ensure all rebate payments processed by the team are made accurately and timely according to the contractual terms and JJHCS standards.
• Provide critical input to business units ensuring the effective translation of business strategies into compliant contract administration.
• Organize and lead cross-company and inter-company process improvement initiatives, compliance management and reviews, process integration initiatives, relationships with internal partners and external customers.
• Use process metrics to drive business results and demonstrate working knowledge of all IT systems and tools used to load/maintain contracts and process claims/adjustments.
• Conduct system assessments and work with the Contract Solutions team to implement project plans for system enhancements/upgrades.
• Provide support during internal and external audits, dispute resolution, testing and monitoring, litigation, and other inquiries, and communicate with some of our largest US customers.
• Implement Process Narratives, SOP’s, and Work Instructions for the processes performed within the Department and formalize with US Region partners.
• Perform managerial functions including staffing and resources assessments, workload prioritization, strategy discussions, performance management, project management, and business planning.
• Challenge and motivate people to reach their highest potential, champion continuous professional development and career growth, and mentor all associates within a diverse team to ensure successful completion of their job accountabilities.
• Apply influencing skills to shape contract administration practices and provide insights and leadership on major Contracting negotiations / Business Projects.

Qualifications

Education:

Minimum of a Bachelor’s degree is required, preferably in a Business or analytical area.

Experience and Skills:

Required:

• Minimum of six (6) years of relevant experience
• Experience working with cross-functional leadership teams
• Strong analytical and organizational skills.
• Proven leadership on complex projects
• Proficiency with MS Office, including MS Excel VLOOKUPS and pivot tables

Preferred:

• Progressive business experience in finance, accounting, marketing, government pricing, contracting or other related area
• People management experience
• Knowledge of the Contracting and associated business practices

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