Director, Global CRM and Content Capabilities (DAM, Metadata, Content Intelligence and CRM)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Strategy & Corporate Development

Job Sub Function:

Business Innovation & Integration

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are searching for the best talent for Director, Global CRM and Content Capabilities (DAM, Metadata, Content Intelligence and CRM) to be in Raritan, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose:

The Director, Global CRM and Content Capabilities (DAM, Metadata, Content Intelligence and CRM) is a strategic leader responsible for transforming how Johnson & Johnson Innovative Medicine manages, discovers, reuses, and activates content on an enterprise scale and delivers it through the CRM system.

This role serves as the senior architect of the organization's content intelligence ecosystem, leading Digital Asset Management (DAM), metadata and taxonomy governance, content discoverability, and information architecture capabilities that power omnichannel engagement through the CRM (CONNEXT).

Reporting to the VP, Customer Engagement Transformation, this leader oversees the DAM librarian function and partners across Marketing, Medical Affairs, Market Access, Technology, CRM and agency partners to ensure content assets are structured, governed, measurable, and optimized for reuse.

The Director, Global CRM and Content Capabilities role within the Global Commercial Strategy Organization (GCSO) designs executive-level plans for CRM and Content, partners cross-functionally with IT, all TAs in GCSO and with all regions to deploy content. The Director shapes the vision for the long-range plan for the CONNEXT program, ensuring deliverables are of a caliber to meet customer needs in GCSO and the regions. The role will be a core member of the CONNEXT transformation management organization and will be partner closely with senior leaders in the planning and execution of key projects within the CONNEXT program, both in global and in the regions.

Additionally, this leader will help shape the CONNEXT Phase 2 to help Global Medical Affairs and the Development organization to scale the CONNEXT CRM and Content capabilities to those functions, thereby enabling a truly enterprise wide capability.

This is a highly visible leadership role with the opportunity to shape global (GCSO + Regions) content strategy, influence Global (GCSO + Regions) implementation of the content strategy, drive operational excellence, accelerate AI-enabled content discovery and deployment to over 23K users through the CRM, establish industry-leading practices in digital asset management and knowledge management.

You will be responsible for:

Information Architecture & Digital Asset Management Leadership, Execution & Platform Ownership:

• Build, lead, and evolve a high-performing team of DAM librarians, metadata specialists, and information management professionals responsible for the stewardship of enterprise content assets.
• Establish best-in-class practices for cataloging, indexing, taxonomy management, metadata governance, archival strategies, and knowledge organization.
• Serve as the organization's thought leader in information architecture, librarianship, metadata science, and digital knowledge management, driving content discoverability, reuse, AI readiness, and enterprise content value.
• Oversee migrations/bulk uploads and ongoing asset health, asset lifecycle management including ingestion, curation, archival, de-duplication, metadata completeness, and quality controls.
• Ensure proper rights and usage metadata is captured and enforced across all assets.
• Own the end-to-end lifecycle of DAM platform, from initial implementation and configuration through ongoing support and enhancement.

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