Director, GSINC Change Management & Communications

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Strategy & Corporate Development

Job Sub Function:

Change Management

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Director, GSINC Change Management & Communications within the Global Simplification and Innovation in Contracting program, GSINC.

Do you seek big, complex, and ambiguous challenges? Are you passionate about helping people understand, adopt, and sustain enterprise change? Do you want to shape how leaders, employees, business partners, and contracting communities experience a multi-year transformation?

GSINC is building an integrated, AI-enabled contracting capability designed to make contracting faster, simpler, more consistent, and more valuable to the enterprise. The program brings together process, policy, templates, technology, data, and intelligence to establish a scalable contracting foundation across Johnson & Johnson.

Purpose: The Director, GSINC Change Management & Communications is the enterprise change, communications, and adoption leader for this transformation. Reporting through the GSINC Transformation Office, the role converts the enterprise contracting strategy into coordinated readiness, communications, learning, activation, and sustainment across business groups, functions, regions, contracting communities, and impacted external stakeholders.

The Director leads the change and communications team and assigned partner resources, equips executive sponsors and business leaders to lead the change, and integrates stakeholder impact, communications, learning, readiness, and adoption into implementation. Workstream and business leaders retain accountability for functional decisions and outcomes; this role owns the enterprise change approach, stakeholder experience, adoption strategy, and quality of change and communications delivery.

You will be responsible for:

Enterprise Change Strategy and Governance

• Own the integrated GSINC change, communications, learning, readiness, and adoption strategy across the enterprise and implementation waves.
• Establish the change operating model, standards, decision rights, approval paths, planning cadence, quality controls, and evidence required for readiness and go-live decisions.

Stakeholder Impact and Readiness

• Lead stakeholder segmentation, persona and journey analysis, change-impact assessments, organizational readiness, and cumulative-impact views across policy, process, template, technology, data, and governance changes.
• Validate affected populations, business scenarios, local constraints, and readiness risks with business leaders and end users before deployment.

Sponsor Enablement and Enterprise Activation

• Equip EC sponsors, SteerCo, and business leaders with clear actions, messages, decision materials, talking points, and engagement moments.
• Build and operate networks of business leaders, ambassadors, change influencers, advisors, and SMEs with clear roles, cadence, tools, feedback routes, and measures of impact.

Communications and Engagement

• Own message architecture, audience strategy, channels, communications calendar, approval workflow, campaigns, events, digital resources, and feedback loops.
• Translate consistent core messages into relevant, audience-specific communications for leaders, employees, contracting communities, and impacted external stakeholders.

Learning, Adoption, and Experience

• Own the learning and performance-support strategy, including role-based learning, training readiness, reinforcement, and sustainment.
• Define adoption and experience measures, use feedback and evidence to identify barriers, and drive targeted interventions that improve readiness and sustained use.

Deployment Integration and Team Leadership

• Partner with PMO, workstreams, technology, business activation, and Value Realization to integrate change milestones, evidence, and interventions into the roadmap and deployment gates.

…