Director, Content Operations - Agency G

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfill their aspirations. Join Gilead and help create possible, together.

Job Description

The Director, Content Operations - Agency G, is a senior operational leader responsible for helping shape and run the day-to-day operations of Agency G, Gilead’s in-house agency (Formerly known as Content Production Center) The role translates enterprise strategy and governance into disciplined execution, ensuring that operating practices are streamlined, repeatable, measurable, scalable, and easy for internal partners to navigate.

Working across global, regional, and local stakeholders, this leader will build an agency-quality partner experience while improving delivery performance, operational visibility, and adoption of fit-for-purpose technology and AI. The Director will serve as a critical bridge between strategic direction and execution, bringing structure, pace, accountability, and continuous improvement to the global content ecosystem.

Key Responsibilities:

Global Operations Leadership:

· Day-to-day operations: Lead the operating rhythm for the global marketing content operation and Agency G, including intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications.

· Strategy-to-execution: Translate the strategic direction and governance established by Global Marketing Operations leadership into practical workflows, standards, roles, decision rights, and implementation plans.

· Cross-functional interlock: Create effective operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions.

· Operational readiness: Ensure teams, processes, platforms, and partners are prepared to accept and deliver work consistently across channels, brands, and geographies.

Agency G Operating Model and Partner Experience:

· Agency operations: Help shape and continuously improve Agency G’s end-to-end operating model, from campaign planning, demand intake, and briefing through content creation, production, review, approval, delivery, reuse, and performance learning.

· Campaign content orchestration: Understand the end-to-end campaign content process and coordinate integrated timelines, dependencies, approvals, and cross-functional workstreams across brands, channels, markets, agencies, and enabling functions.

· Regulated content execution: Ensure operating practices reflect the requirements of a highly regulated environment, including appropriate review and approval pathways, documentation, controls, and coordination with legal, medical, and regulatory partners.

· In-house agency growth: Proactively identify, plan, and enable opportunities to move an increasing share of appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience.

· Partner experience: Establish a responsive, transparent, and solutions-oriented experience for internal partners, with clear service offerings, engagement pathways, ownership, and expectations.

· Service management: Define and manage service levels, turnaround times, quality standards, escalation paths, and feedback loops that strengthen trust and accountability.

· Global and local activation: Support onboarding and adoption across the United States and international markets while enabling appropriate local flexibility within global standards.

Process Excellence, Governance, and Scale:

· Repeatable ways of working: Standardize workflows, playbooks, templates, handoffs, and controls to reduce unnecessary variation and execution friction.

· Governance in practice: Operationalize approved governance frameworks and ensure teams follow clear processes for prioritization, content stewardship, compliance, and decision-making.

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