Associate Director, Process & Digital

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Quality Assurance

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Malvern, Pennsylvania, United States of America, New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Somerville, New Jersey, United States of America, Titusville, New Jersey, United States of America, Wayne, Pennsylvania, United States of America

Job Description:

Johnson & Johnson is currently recruiting for aAssociate Director, Process Optimization & Digital Operations! This position can be located in New Jersey, Pennsylvania, Zug Switzerland, High Wycombe, UK, Issy-Les France & Beerse, Belgium.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
North America- Requisition #R-105948
EMEA– Requisition#R-106959

Position Summary

The Associate Director, Process Optimization & Digital Operations supports Clinical Risk Management Operational Excellence by coordinating process optimization and the day-to-day administration of the CRM digital landscape. The role enables consistent operation, user engagement, controlled change, vendor delivery, and audit or inspection readiness across CRM tools and related services. The Associate Director supports CRM leadership by translating approved strategy and governance direction into practical operating routines, documentation, communications, reporting, and follow-through.

This role serves as the operational point of contact for CRM super-user forums, vendor coordination, digital asset administration, taxonomy and metadata stewardship, portal support, governance logistics, escalation intake, and evidence coordination for audits and inspections. The role identifies improvement opportunities and implements approved enhancements, while strategic ownership, investment decisions, enterprise alignment, and portfolio direction remain with the CRM leadership.

Major Duties & Responsibilities

25%

Process optimization and operational improvement: Map current-state activities, identify administrative and workflow inefficiencies, facilitate root-cause analysis, coordinate approved improvements, maintain action plans, and monitor adoption and effectiveness.

20%

Digital landscape administration and user support: Coordinate operational administration for CRM-owned tools and services, maintain support routines and user guidance, triage business questions, route technical issues, and support release readiness and communications.

15%

Super-user forums and stakeholder enablement: Plan and facilitate super-user forums, maintain agendas and decision or action logs, gather feedback, coordinate demonstrations and learning materials, and help user communities adopt approved changes.

15%

Vendor and service coordination: Serve as the day-to-day CRM contact for vendors, contractors, and service providers; coordinate deliverables, meetings, access, documentation, invoices or forecasts as applicable, risks, issues, and escalation to the Associate Director.

10%

Audit and inspection support: Coordinate collection, organization, and quality review of system, process, training, governance, and vendor evidence; maintain readiness materials; track requests and actions; and support timely responses under CRM quality leadership.

10%

Governance, escalation, portal, and taxonomy support: Administer governance calendars, intake and escalation logs, decision records, and follow-up. Maintain CRM portal content and act as the operational point for taxonomy, metadata, naming conventions, and controlled content organization.

5%

Metrics and management reporting: Compile operational measures, service trends, adoption feedback, action status, and improvement outcomes for review by the CRM OpEx Leadership and relevant governance forums.

Role Boundaries and Decision Rights

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