Associate Director, Employment Conditions Product and Process Design

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Associate Director, Employment Conditions Product and Process Design serves as the accountable business owner for all Employment Condition activities within the People Services (PS) domain. This role fills a critical ownership gap by establishing clear process and product stewardship for employment condition topics that span the full BMS employment lifecycle and are administered through People Services.

This leader is responsible for driving global process design, governance, and operational excellence — from initial framework development to system enablement — ensuring alignment with cross-functional partners including HR Business Partners, Legal, Finance, Centers of Excellence for Compensation and Benefits, IT, and internal PS stakeholders. The role is central to maintaining business continuity, optimizing the employee experience, and strengthening PS capabilities at scale.

Key Responsibilities

Process & Product Ownership

• Own the design, governance, and lifecycle management of global employment condition processes and all related documentation, applying Product Lifecycle Management (PLM) principles to drive continuous evolution, standardization, and scalability
• Serve as the single accountable owner for employment condition change documentation, including social plans, collective bargaining agreements, work hour changes, template frameworks for standard and non-standard employment arrangements, amendments, country-specific variations, and other legislative employment condition changes

• Serves as the primary process and product owner for employment condition activities with no pre-existing ownership structure — requiring the ability to build structure in ambiguity

• Design and govern the end-to-end process for requesting, reviewing, approving, and implementing employment condition changes, balancing employee needs, legal accuracy, and operational efficiency
• Maintain and continuously improve a centralized repository of employment condition templates, policies, and process artifacts to ensure accessibility, version control, and audit readiness

Compliance & Risk Management

• Ensure ongoing US and global compliance with regulatory requirements and applicable employment laws across all countries and regions where BMS employees operate
• Monitor legislative and regulatory developments to proactively identify compliance obligations and operational impacts, translating changes into actionable process updates
• Partner with Legal and HR Business Partners to assess and mitigate risk, ensuring People Services processes reflect current legal requirements and minimize organizational exposure
• Establish and maintain a compliance monitoring framework for employment condition changes, including escalation protocols and accountability structures

Cross-Functional Partnership & Influence

• Partner strategically with HRIT, HRBP, Legal, Finance, and Centers of Excellence to assess cross-functional impacts to People Services, influencing decisions that ensure risk mitigation and optimal operational outcomes
• Lead and coordinate the PS due diligence process through comprehensive data-gathering, stakeholder engagement, and synthesis of findings to enable informed, timely decision-making
• Act as a subject matter expert and trusted advisor to internal PS stakeholders and senior leadership on employment condition topics, providing guidance on process, policy, and systems implications

Innovation & Continuous Improvement

• Monitor and evaluate emerging technologies and market trends relevant to employment conditions and HR operations, providing strategic insights and recommendations to enhance business competitiveness and innovation
• Champion a product mindset within People Services by applying structured methodologies to problem-solving, process improvement, and technology enablement
• Drive operational excellence initiatives that enhance the employee experience, reduce manual effort, and improve process cycle times across the employment condition landscape

Qualifications Required

• Bachelor's degree ( in Human Resources, Business Administration, Law, or a related field)
• 8+ years of progressive HR, employment law, or HR Operations experience, with a focus on employment conditions, labor relations, or HR process design
• Demonstrated experience managing complex, multi-stakeholder processes across global or matrixed organizations.
• Strong working knowledge of employment law and regulatory frameworks across the US and key global markets

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