Associate Director, Alliance Management - eCOA

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

The Associate Director, Alliance Management is responsible for managing existing business partnerships with preferred electronic Clinical Outcome Assessment (eCOA) vendors in alignment with the needs of key internal BMS stakeholders. The role requires deep, hands-on experience managing eCOA services across the full clinical development lifecycle—from strategy, study design and instrument implementation through deployment, data delivery, closeout and vendor performance oversight—with particular expertise supporting neuroscience clinical development programs. Success requires clear communication of BMS expectations, objective measurement of vendor performance, proactive management of operational and compliance risks, and efficient resolution of service delivery deviations so BMS teams can continue the critical work of helping patients prevail over serious diseases

Key Responsibilities

• Coordinate with partner counterpart with focus on overall portfolio delivery including ensuring timely execution of the book of work while adhering to the MSA and Quality Agreement.

• Provide end-to-end oversight of eCOA services across neuroscience clinical programs, including vendor strategy and selection, study start-up, instrument licensing and implementation, system configuration and validation, site and patient deployment, data quality and delivery, change control, issue escalation, closeout and lessons learned.

• Co-lead and drive efficient and effective governance meetings, including Operational and Strategic Management Committees and additional project meetings as necessary.

• Liaise with internal clinical teams, regional colleagues, key subject matter experts and stakeholders in other functions and within partner’s organization to embed the operational model, and to identify and resolve issues and gaps.

• Drive collaborative continuous improvement initiatives with the partner to streamline and improve operational processes.

• Drive communication and training to ensure adherence to the operating model and efficient execution.

• Collaborate with the BMS quality organization and partner to drive effective quality management of outsourced trials.

• Support MSA/partnership contract negotiations as necessary

• Collaborate with other BMS business units that outsource clinical trials to ensure alignment of information, best practices, and to standardize processes were applicable.

• Provide outsourcing perspective and ensure proactive consideration of impact to outsourced studies, for BMS processes and requirements, and facilitate change management with partner for associated process revisions.

• Ensure proper communication to development organization and stakeholders regarding outsourcing strategies and activities.

Qualifications & Experience

• Bachelor’s degree or relevant experience

• A minimum of 5-7 years industry experience (pharma, biotech, CRO) required; scientific, financial, and business problem-solving experience desired

• Neuroscience clinical development experience required, including a strong understanding of neuroscience study designs, patient populations, endpoints and operational complexities.

• Deep, hands-on experience managing eCOA end to end across the clinical trial lifecycle, including eCOA strategy, instrument and language licensing, implementation, configuration and validation, integrations, site and patient enablement, data delivery and reconciliation, change control, issue and risk management, vendor governance, and study closeout is required.

• Strong Project Management and Stakeholder Management skills

• Ability to review contracts and negotiate contracts preferred

• First-hand experience of working directly with Contract Service Providers (CSPs), investigators, customers, opinion leaders and professional staff as well as broad exposure to the pharmaceutical industry

• Demonstrated ability to effectively communicate to a diverse audience at multiple levels within the company

• Demonstrated ability of managing and working with cross-functional / global cross-country people/teams in a complex, changing environment

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We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

Princeton - NJ - US: $170,640 - $206,773 


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