Technical Program Manager

Job Description

Primary function of position

The Technical Program Manager for Country-Specific Labeling (CSL) owns end-to-end delivery and long-term support of Intuitive’s custom CSL system, from architecture and design through implementation and at sites throughout the world and manage continuous improvements and feature enhancements. You will translate multi-country Regulatory Affairs requirements into scalable system requirements, labeling schemas, and templates, and drive integration with SAP and warehouse management systems. You will lead cross-functional execution across IT, Quality, Regulatory, warehouse logistics, and label suppliers, including UAT planning and go-live readiness, to ensure compliant and efficient labeling. This role sits within Technical Services, reporting to the Product Labeling & Packaging Operations Manager.

Roles and responsibilities

Essential duties

• Own the end-to-end CSL program, serving as the primary driver for planning, execution, delivery, and stakeholder alignment across RA, IT, Quality, Operations, suppliers, and logistics sites.
• Lead Country-Specific Labeling requirements management, partnering with Regulatory Affairs (RA/RSAs) to interpret country regulatory assessments and convert them into clear, testable requirements.
• Drive schema development with IT/engineering teams by defining requirements, acceptance criteria, traceability, and change impacts; ensure schemas are scalable and aligned to enterprise standards.
• Lead integration delivery for labeling capabilities with SAP and warehouse management systems, coordinating dependencies, interface readiness, and cutover planning.
• Coordinate with warehouse logistics teams and external partners to implement labeling workflows, including label printing/handling, verification steps, exception management, and training/readiness.
• Facilitate label template design discussions to ensure templates work as expected across countries, products, printer constraints, and warehouse execution.
• Manage workstreams related to supplier-printed labels, including specifications alignment, readiness tracking, issue triage, and operational deployment coordination.
• Define and structure User Acceptance Testing (UAT) for labeling (test strategy, test cases, traceability, execution coordination, defect management, and sign-off).
• Partner with Quality to manage labeling-related non-conformances (NCs) and CAPAs, supporting investigation coordination, corrective action execution, and effectiveness checks.
• Establish and maintain program documentation (program plans, RAID logs, requirements traceability, SOP/work instructions impacts, release notes) and drive standardization of CSL delivery processes.
• Drive continuous improvement initiatives to reduce labeling errors, shorten cycle times, improve audit readiness, and strengthen operational controls.

Qualifications

Education, experience, skills and training

Education and experience

• Minimum of bachelor’s degree in engineering or a related field.
• Minimum of 8+ years of experience working in labeling, hardware, system production, or test environment primarily in healthcare industry.

Technical skills

• Lead technical, cross-functional programs end-to-end (requirements → build/config → testing → deployment) in a regulated and/or operationally complex environment.
• Strong ability to translate regulatory labeling requirements into system requirements, schemas, templates, and warehouse-operational processes.
• Demonstrated ability to coordinate across RA, IT/engineering, Quality, warehouse operations/logistics, suppliers, and external partners (3PLs).
• Hands-on experience running UAT (planning, traceability, execution coordination, defect triage, and release readiness).
• Experience building and maintaining enterprise program artifacts: requirements traceability, release governance, cutover plans, training/readiness, and stakeholder reporting.

Other skills and abilities

• Able to learn and apply established procedures in a reliable and consistent manner.
• Strong communication skills (written and verbal) with the ability to drive alignment, decisions, and execution across multiple stakeholders.
• Ability to lead and deliver in a matrix environment.
• Strong problem-solving skills and ability to be self-managed in a fast-paced environment utilizing agile/sprint methodologies.
• Quick learner with ability to understand complex products and processes.
• Ability to work in a team environment.
• High level of attention to technical details and accuracy.
• Ability to work independently and with minimal supervision
• Ability to multitask, and handle tasks with competing priorities effectively
• Proficient with MS Office applications

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

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