Territory Sales Associate

Job Description

*Please note: Candidates must live within or be willing to relocate to the New Haven, CT to perform the duties of this role.

Primary Function of Position
The Territory Sales Associate (TSA) plays a pivotal role in enhancing surgical practices by promoting the adoption and utilization of the da Vinci® Surgical System in the territory through strategic sales initiatives and partnerships, thereby improving patient outcomes.

Essential Job Duties

• Develop and execute a sales strategy with the Clinical Sales Manager tailored to the local market to optimize the deployment and utilization of the da Vinci® Surgical System.
• Serve as a resource to Key Opinion Leaders (KOLs) and surgical teams, providing expert guidance and insights on the use of the da Vinci® Surgical System through ongoing case support and training.
• Lead and support Sales and Marketing initiatives, enhancing system awareness and procedure adoption.
• Design and implement tailored surgery plans for surgical teams to ensure proficient and autonomous system use.
• Drive user base expansion by cultivating strategic partnerships with KOLs and promoting advanced instruments and accessories.
• Support and sell digital solutions and advanced instrumentation, enhancing digital infrastructure and client capabilities.
• Demonstrate proficiency in technology platforms to support digital solutions and client needs.
• Maintain flexibility to provide after-hours and weekend support as needed.
• Collaborate with hospital executives and surgeons to support and expand the hospital's robotic surgery program.
• Align closely with hospital leaders to communicate the value of the da Vinci® Surgical System and facilitate its expansion within their facilities.
• Work cross-functionally with Intuitive teams to explore opportunities for expanding the da Vinci® program and enhance product performance based on client feedback.
• Build and maintain long-term partnerships with healthcare professionals and hospital leadership teams to ensure satisfaction and repeat business.
• Lead initiatives to improve customer satisfaction and retention through best practices in post-sale support and client education.
• Manage administrative tasks, including sales activities and expense reports.

Qualifications

Required Skills and Experience

• Bachelor’s degree required.
• Minimum 2 years of outside sales experience required.
• Proven ability to work cross-functionally and translate client feedback into actionable product improvements.
• Strong customer service orientation with experience in client relationship management.
• Proficiency in multiple technology platforms and digital tools.
• Ability to maintain a flexible schedule for after-hours and weekend support.
• Capability to work across the full spectrum of the hospital, including the executive suite and OR support services.

Required Education and Training

• Bachelor’s degree required

Working Conditions

• Flexible schedule to support cases beyond normal working hours.
• Physically capable to be present in the OR for extended periods of time to support cases.

Preferred Skills and Experience

• Knowledge of the Operating Room environment (preferred).
• Demonstrated record of sales or leadership success.
• Strong ambition and work ethic.
• Ability to excel in a high-energy, fast-paced environment.
• Excellent interpersonal and communication skills.
• Experience in a team-oriented environment and demonstrated ability to work effectively as part of a cross-functional team.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or…