da Vinci Specialist

Job Description

*Please note: Candidates must live within or be willing to relocate to Anchorage, AK to perform the duties of this role.

Primary Function of Position
The DaVinci Specialist (DVS) will provide expert clinical & technical support, education & training to physicians, nurses, and hospital staff on the use of DaVinci surgery, devices and therapies. This role partners closely with the sales team, specifically the Clinical Sales Representative and Clinical Sales Manager, to ensure safe and effective product adoption while driving positive patient outcomes.

The DaVinci Specialist is a dedicated program support & clinical education partner for hospitals running a da Vinci robotic surgery program. This role focuses on staff in-servicing, day-to-day program execution, technology onboarding and operational support working alongside the daVinci Clinical Sales Representative who is primarily responsible for surgeon adoptions, new account growth, and surgeon-focused training.

Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)

Clinical & Technical Support

• Provide on-site, non-scrubbed operating room support for procedures utilizing the da Vinci Surgical System and associated technologies.

• Support OR teams with room readiness and procedural workflow, including system setup support, docking workflow support, and intraoperative troubleshooting within approved use and training.
• Serve as a clinical product expert to help ensure optimal, safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
• Provide real-time support across multiple ORs as needed, prioritizing patient safety, customer experience, and efficient case flow.
• Demonstrate proficiency across platforms and solutions (e.g., Multiport, Single Port, and digital solutions) to meet customer needs.
• Support adoption of advanced instruments and accessories by ensuring teams understand proper setup, handling, and intended use.

• Support day-to-day execution of the robotic program by coordinating with OR leadership, nursing, SPD/sterile processing, and biomedical teams to promote consistent readiness and workflow.
• Assist with operational support activities such as:

• RMA coordination and tracking (as applicable)
• Scope exchange coordination (as applicable)
• Facilitating appropriate internal handoffs for service needs

• Help reduce friction for the hospital by ensuring the right stakeholders are aligned (OR, SPD, biomed, IT) for successful day-to-day operation and new technology onboarding.
• Maintain accurate internal documentation of support activities per company process (e.g., case support notes, training records, service/escalation tracking).

Training & Education (Care Team Enablement)

• Deliver hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members on safe and effective use of da Vinci platforms and associated technologies.
• Support onboarding and education for new users through structured training touchpoints (e.g., new staff orientation, refresher training, workflow standardization).
• Assist with new site start-ups by delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
• Support new technology installs by coordinating readiness activities and providing post-install education to care teams.
• Act as a resource for ongoing education, product updates, and workflow optimization aligned to approved materials and guidance.

Troubleshooting, Escalation & Customer Issue Management

• Provide first-line troubleshooting for common setup and workflow issues during live cases and training sessions.
• Identify and escalate issues appropriately to internal partners (e.g., Technical Support, Field Service, Clinical/Medical counterparts) and help coordinate follow-through to resolution.
• Support field action activities when necessary, following company guidance and documentation requirements.

Collaboration & Field Partnership (Within a CSM Team)

• Partner with the local CSR/CSM and cross-functional business partners to execute account support plans that drive safe program execution and increase autonomy over time.
• Provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
• Support adoption of digital solutions by helping customers build comfort and capability through in-servicing and troubleshooting.

Market & Clinical Insights

• Collect and communicate customer feedback and experiences to clinical counterparts and internal business partners. Reporting customer feedback, in real time.
• Stay up to date on clinical literature, competitive products, and evolving treatment guidelines.
• Assist in clinical trial support when required.
• Assist in field action activities when necessary.

Qualifications

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