Associate Director, Planning & Delivery

Job Description

The Associate Director, Planning & Delivery is responsible for developing and managing integrated Business Technology Solutions (BTS) demand, resource capacity, and portfolio planning processes that align technology investments and resources with business priorities. This role provides visibility into BTS demand, workforce capacity and skills, portfolio performance, and delivery risks to enable effective prioritization, resource allocation, workforce planning, and execution.

Responsibilities:

• Lead IT Demand Planning. Establish and manage a standardized process for capturing, evaluating, forecasting, and prioritizing technology demand across projects, products, and operational initiatives.
• Lead Resource & Capacity Planning. Develop a forward-looking view of workforce capacity and availability across employees and external resources and align available capacity with planned technology demand.
• Establish Knowledge Management Capabilities. Lead the development, embedment, and ongoing enrichment of Knowledge Management processes and tools.
• Lead Portfolio Planning & Prioritization. Manage the IT portfolio planning process, ensuring proposed and active initiatives are evaluated against strategic priorities, resource requirements, dependencies, capacity, and business value.
• Establish Delivery Governance & Standards. Develop and maintain consistent portfolio and project governance, including planning standards, stage gates, status reporting, risk and issue management, and escalation processes.
• Monitor Portfolio Performance. Provide visibility into portfolio health, milestones, dependencies, risks, resource constraints, and delivery performance, proactively identifying areas requiring leadership attention.
• Enable Resource & Workforce Decisions. Translate demand and capacity gaps into recommendations for resource allocation, hiring contractors, external partners, redeployment, and employee development.
• Lead Planning, Reporting & Analytics. Develop dashboards, forecasts, KPIs, and scenario analyses covering portfolio performance, demand, capacity, utilization, skills, and resource gaps.
• Facilitate IT Planning & Governance. Lead recurring portfolio, demand, and capacity reviews with IT leadership, driving decisions and accountability related to priorities, resources, risks, and delivery.

Qualifications

Required:

• Bachelor’s Degree in Information Technology, Business Administration, Operations, Human Resources, or related field with 9 years of experience; OR Master’s Degree with 8 years of experience; OR PhD with 4 years of experience.
• Respective years of progressive experience in IT portfolio management, PMO, resource/workforce planning, technology planning, or related disciplines.
• 3+ years of people leadership, team leadership, or equivalent experience leading others through complex initiatives.
• Experience with portfolio and project governance, demand management, resource planning, or capacity planning.
• Experience translating projects, product, and operational demand into resource and capability requirements.
• Experience developing portfolio reporting and providing insights into technology leadership.
• Demonstrated experience partnering across IT and with functions such as Finance, Human Resources, Procurement, or business organizations.
• Strong understanding of demand management, capacity planning, resource management, and workforce planning concepts.
• Strong analytical skills, including forecasting, capacity modeling, scenario analysis, and data-driven decision making.
• Ability to design, implement, and continuously improve standardized processes and operating models.
• Strong people leadership skills, including coaching, prioritizing team activities, and establishing accountability.
• Ability to influence stakeholders and drive adoption of new processes without direct authority.
• Strong communication and presentation skills, including the ability to translate complex planning information into clear recommendations for leadership.
• Advanced proficiency with Excel and experience with reporting, visualization, portfolio management, resource management, or workforce planning tools.

Preferred:

• Master’s Degree in Business Administration, Information Technology, Finance, Operations, or a related discipline.
• 9+ years of experience in IT portfolio management, PMO, technology planning, resource management, or strategic workforce planning.
• Experience establishing or significantly improving an IT PMO, portfolio management, or supply and demand planning capability.
• Experience developing technology skills inventories, capability frameworks, or resource forecasting models.
• Experience integrating portfolio planning with budgeting, workforce planning, hiring, contractor utilization, and annual planning.
• Experience with Power BI, Tableau, or similar analytics and visualization tools.
• PMP, PgMP, SAFe, ITIL, or other relevant project, portfolio, Agile, or IT management certification.

Additional Information

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