Web Manager, Web Strategy & Operations (Remote)

Career Category

Marketing

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you are part of something bigger, it is because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we have helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Web Strategist, Web Strategy & Operations

WHAT YOU WILL DO

The Amgen Global Content Excellence Team is looking for an experienced Web Strategist to join Global Customer Capabilities & Innovation (GCCI). GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI, the Web Strategist provides integrated end-to-end program and project management to ensure successful delivery of websites, brings thought leadership and drives delivery.

Key Responsibilities:

• Strategic Web Program Lead: Serve as a subject-matter expert on CMS, Design System, back-end system integrations, pharmaceutical web marketing best practices and emerging trends. Advise brand teams on how to apply current web capabilities to business objectives and audience needs, and identify opportunities to strengthen digital experiences. Translate business goals into strategic recommendations and proactively define future-state capability enhancements and roadmaps, partnering with business, technology, content, design, analytics, and agency teams to assess feasibility, value, and dependencies. Promote enterprise standards and consistent, scalable, compliant experiences.

• Portfolio Prioritization & Planning: Lead quarterly intake and prioritization of web initiatives with Technology and business stakeholders, aligning investment to enterprise strategy, business value, and resource capacity. Translate prioritized needs into actionable scope, requirements, sequencing, timelines, and delivery plans. Assess cross-project and platform dependencies, clarify ownership, and apply governance to support informed prioritization and delivery.

• Web Delivery & Release Management: Lead cross-functional web initiatives from approved plans through development, launch, and hypercare. Coordinate creative and content handoffs, development, approvals, QA/UAT, deployment, and production validation. Align timelines, resources, budgets, dependencies, and release requirements; establish launch readiness; facilitate decisions; resolve issues; and communicate status and escalations to support successful, timely delivery.

• Program Governance, Compliance & Risk Management: Monitor program health, governance adherence, documentation, risks, issues, and change impacts across web initiatives. Coordinate business, content, creative, development, technology, analytics, and agency partners to clarify ownership, manage handoffs, and resolve conflicts across concurrent initiatives, platform migrations, technology releases, and regulatory deadlines. Embed legal, regulatory, privacy, accessibility, brand, and operational resilience requirements throughout delivery, escalating material risks as needed.

• Performance & Continuous Improvement: Partner with analytics and SEO teams to interpret web traffic, user behavior, search performance, and other digital insights, and use findings to recommend website optimization. Lead structured retrospectives and apply performance insights, lessons learned, and emerging trends to recommend improvements to web capabilities, standards, tools, templates, and delivery processes. Scale effective practices to improve consistency, efficiency, collaboration, and speed to market.

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The Web Strategist professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 6 years of digital or web project management experience

Or

Bachelor’s degree and 8 years of digital or web project management experience

Or

Associate’s degree and 14 years of digital or web project management experience

Or

High school diploma / GED and 16 years of digital or web project management experience

Preferred Experience:

…