Senior Director - Payments Strategy

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is seeking an accomplished and driven Senior Director of Strategy to drive the adoption and growth of our clinical trial payments solution, Veeva Payments, within the Veeva Clinical Operations suite.

This strategic leader will be responsible for defining, building, and driving the market adoption and growth of our industry-leading Payments solution. The ideal candidate possesses a deep blend of strategy, commercial execution, and knowledge of clinical trial budgeting, site contracting, and investigator payments within the Life Sciences industry. This role requires the ability to operate at an executive strategy level while simultaneously driving detailed, cross-functional execution to streamline how sponsors and CROs budget, contract, and pay clinical research sites.

What You'll Do

• Drive Go-to-Market Strategy - Develop and execute comprehensive strategies to increase adoption and usage of Veeva Payments among Life Sciences companies (Sponsors, CROs, and emerging biotechs), aligning with Veeva’s broader Clinical Operations and Development Cloud vision
• Engage with Customers - Act as a trusted advisor and subject matter expert to executive stakeholders, articulating the measurable value of a connected payments solution in improving site payment speed, budget visibility, financial accuracy, and site satisfaction
• Support Sales Teams - Partner deeply with Veeva’s sales organization to define target accounts, educate customers on the advantages of a modern, cloud-native payments application that generates payable items directly from trial execution data, support strategic sales cycles, and ensure revenue goals are achieved
• Industry Thought Leadership - Represent Veeva as the primary evangelist for clinical trial payments and site financial technology at key industry events, conferences, and executive customer meetings to drive awareness, define market opportunity, and establish credibility
• Cross-Functional Collaboration - Work closely with Veeva’s Product Management, Marketing, and Services teams to refine core positioning and messaging, shape the future Payments roadmap based on market demand, and ensure seamless delivery and customer success
• Market Insights & Feedback - Continuously gather detailed customer feedback on site payment and trial budgeting pain points, identify emerging trends in site financial management and investigator retention, and provide actionable insights to enhance the Payments product and overall business strategy

Requirements

• 10+ years of progressive experience in strategic leadership, business development, or product/go-to-market strategy, specifically within a clinical software/SaaS/PaaS environment
• Proven Operator: A track record as a successful leader who can seamlessly transition between high-level strategy and detailed execution/project management
• Exceptional Communication: Strong presentation skills with the ability to articulate complex operational and technical concepts to diverse audiences (technical teams, clinical operations and finance leaders, and C-level executives)
• Education: Bachelor’s degree required

Nice to Have

• Payments Domain Expertise: Deep experience leading go-to-market strategy or implementation for clinical trial payment or site financial management solutions; understanding the nuances of fee schedules, clinical trial agreements, study budgets, and accounts payable integration is a core competency
• Clinical Operations Expertise: Specific experience with the operational and financial workflows of clinical research sites, sponsors, and CROs
• Regulatory Knowledge: Familiarity with GCP, ICH guidelines, and the compliance considerations of investigator payments, including fair market value and transparency reporting
• Advanced Degree: MBA or advanced degree in a related field is a plus

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:

1. A conversation with the hiring manager

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