Clinical Excellence Manager

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

This role is based and supports customers throughout Louisiana and Mississippi.

Position Overview

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The Clinical Excellence Manager is responsible for leading Outset’s clinical partnership with customers in the assigned territory to drive excellence in customers’ insourced Tablo dialysis program across acute, post-acute, and home environments.

This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital. The Clinical Excellence Manager will participate in various aspects of the sales process, lead the assimilation and communication of all relevant Outset data relative to the customer experience through CBRs and conduct regular site visits with customer nurse leadership and partner in the identification of care quality and efficiency improvements.

Working directly with the Chief Nursing and Chief Medical Officers, as well as other cross functional partners, the Manager develops and executes regular customer business reviews (CBRs) for all assigned accounts to drive achievement of customer identified quality and program metrics to ensure excellence in customer success.

The Clinical Excellence Manager acts as an Outset representative and not as a clinician or practicing nurse and shall not represent themselves as such to customers or potential customers.

Essential Job Functions and Responsibilities

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
• Support the sales process across Outset’s product offerings for both new and expansion opportunities through customer education, implementation, adoption, use and customer success
• Employees in this role do not make decisions for customers or substitute customer clinical or operational decisions or responsibilities but may provide education, Outset documentation, Outset product related input, implementation support, and general best practice guidance through the following activities:

• Clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.

• Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program with Tablo.
• Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders.
• Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.
• Actively engages with case management and discharge planning to enhance patient flow and throughput as appropriate.
• Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.
• Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.
• Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement.
• Review, revise, and refine programmatic offerings utilizing the latest research and best practices.

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