Women’s Health Clinical Account Specialist - Pittsburgh North

Job Description

The Position

The Women’s Health Clinical Account Specialist (WHCAS) supports customers by providing clinical information on our Company's products, as well as education, and supporting clinical training programs. They do this to support customer needs, to help the provider or system meet the goals of their patients. The Clinical Account Specialist is a key member of our customer-facing team and is responsible for partnering with customers to address identified needs, educating stakeholders, and driving results that are consistent with the Company's mission and goals.

The territory includes - Pittsburgh North, Erie and State College.

The Women’s Health Clinical Account Specialist is the primary point of contact for a variety of customers within their assigned geography. These customers may include Health Care Providers such as Physicians across multiple specialties, Nurse Practitioners, Physician Assistants, Midwives, Nurses and Pharmacist in addition to quality Directors, Service Line Leaders, Family Planning Counselors, Office and Pharmacy Managers and other Support Staff. Within their geography, there are a diverse set of health care locations that they will call upon in to execute their role including: Clinics, Health Departments, Integrated Delivery Networks, Hospitals and Residency programs, Federally Qualified Health Centers, Universities, Independent Physician Associations, Management Service Organizations, Planned Parenthood and Family Planning Clinics, Military Treatment Facilities, and Indian Health Services.

The Women’s Health Clinical Account Specialist is a key member of the local Customer Team that works collaboratively with other Company field-based employees such as Women’s Health Account Executives, Payer Account Executives, National Account Executives, Government Affairs Executives, as well as other members of the extended team.

Travel (10-20%) depends on the selected candidate's location within the territory.

This position reports to the Regional Manager, and the selected candidate must reside in the Western Iowa area.

Responsibilities

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling and professional society recommendations.
• Serving as a product expert and conveying technical and clinical information in an accurate and clear manner to encourage proper product utilization while meeting the needs of customers.
• Understanding of the local managed care and reimbursement environment relevant to various customer segments and communicating proficiently regarding such matters.
• Building and maintaining strong customer partnerships.
• Providing our Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Effectively managing complex account interdependencies to develop both short and long-term account plans in collaboration with the extended account team.
• Conducting routine product in-services with accounts to ensure proper education and utilization of product in accordance with labeling.
• Regularly monitoring and assessing business performance against objectives, including competitive activity and identification of market trends using company-provided tools.
• Developing and executing a territory and account level business plan in accordance with Company policies, standards, and ethics.
• Conducting routine account business reviews with key customers to support the needs of customers.
• Maintaining ongoing product and ecosystem knowledge and certification on the Company portfolio for which they are responsible.
• Completing administrative requirements on time and accurately.
• Embracing Organon’s culture: Be real, We all belong, Bring your fire, Own it, Rise together and Keep moving.

Specifically:

Within select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer and organizational needs.

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