Virtual Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
CVS Health is seeking a highly skilled and experienced Virtual Operations Engineer to join our dynamic team. This role is for a hands-on infrastructure engineer with a VMware and hyper-converged background, who will provide Level 3 expertise, support, and operational ownership for our critical private cloud platform.

This position is responsible for operating, maintaining, and modernizing the on-premises private cloud environment for the Enterprise Server infrastructure. The engineer would ensure the reliability, performance, optimization, and security of CVS Health's virtualized infrastructure through disciplined, ITIL-aligned operations and continuous improvement.

The Key responsibilities for a Virtual Operations Engineer are:

Private Cloud Operations

• Oversee the administration, monitoring, and maintenance of the private cloud platform, including converged and hyper-converged compute virtualization, software-defined networking, and software-defined storage, ensuring optimal performance and high availability
• Administer the current VMware ESXi and vSphere environment (including vCenter, vSAN, and hyper-converged platforms such as VxRail; VMware Cloud Foundation and NSX as applicable) and troubleshoot as appropriate
• Provision, configure, and decommission virtual machines, templates, and resource pools, leveraging vMotion, HA, DRS, and vSphere Distributed Switches, in line with standards and change management
• Plan and execute lifecycle management, including patching, upgrades, and firmware and hardware updates, with minimal downtime
• Manage backup, replication, and disaster recovery processes across sites, including regular recovery testing
• Collaborate with data center, network, storage, and cross-functional teams to ensure seamless integration and scalability of infrastructure components, including hardware refresh projects on enterprise platforms such as Dell/EMC
• Provide L3 support for critical incidents, working to quickly diagnose and resolve issues that impact system availability
• 24x7 on call support as L3 escalation for outage and critical incidents
• Perform problem resolution and root cause analysis for critical incidents. Acts as liaison to vendor partners for advanced solutions

Automation and Orchestration

• Automate routine tasks and processes through scripting and automation tools where practical to streamline operations and reduce manual intervention
• Learn and contribute to automation using PowerShell/PowerCLI, Python, Ansible, or Terraform to reduce configuration drift; prior scripting experience is a plus, and mentoring is available
• Support private cloud orchestration and self-service provisioning tooling (e.g., VMware Aria, service catalogs).
• Work within ServiceNow incident, problem, change, and CMDB processes to keep inventory and system records accurate
• Partner with automation teams to build relationships between systems such as ServiceNow, Ansible, SCOM, vSphere, Satellite, etc

Security and Compliance

• Partner with the Vulnerability management team to implement and enforce security best practices, ensuring that private cloud hosts, virtual machines, and associated services meet CVS Health's security and compliance standards, including HIPAA
• Collaborate with the Vulnerability management team to conduct regular vulnerability assessments and apply patches, updates, and system hardening to mitigate potential threats as needed

Performance Optimization and Capacity Management

• Continuously assess platform performance and identify opportunities for improvement to enhance efficiency, scalability, and reliability
• Analyze system logs, monitor resource utilization (for example, with vRealize/Aria Operations), and perform tuning to achieve optimal cluster and workload performance
• Identify opportunities for self-healing and proactive remediation to increase uptime
• Monitor infrastructure capacity to ensure that compute, storage, and network resources are effectively allocated and anticipate future infrastructure requirements

Documentation and Knowledge Sharing

• Maintain up-to-date documentation of platform configurations, architecture diagrams, runbooks, procedures, and policies
• Share knowledge and expertise with junior team members, facilitating skill development and fostering a culture of continuous learning

Stakeholder Interaction

• Communicate with internal stakeholders to gather requirements, provide technical guidance, and manage expectations
• Convey and document private cloud expertise to all partners during critical outages

Required Qualifications

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