Transformation Business Process Owner - Order to Cash - Revenue Management

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Summary

The Transformation Business Process Owner (BPO) – Order to Cash – Revenue Management (OTC-RM) is a senior leader responsible for aligning end-to-end business processes with enterprise strategy, ensuring standardization and prioritization across business units while driving overall transformation outcomes. They lead workstream teams to evaluate current processes, identify improvement opportunities, and implement scalable, measurable enhancements grounded in industry best practices. The role also drives adoption of SAP standard capabilities, AI, and digital technologies to harmonize processes, improve efficiency, reduce costs, and enhance the experience for customers and partners.

Key Responsibilities

Strategy and Governance

Leverages deep functional expertise and enterprise knowledge to define strategy and direction for the SAP S/4 ERP modernization. Champions a unified vision for enterprise process design, driving harmonization across business units. Leads process architects and workstream teams to deliver modernization objectives, including integration of AI and digital capabilities into future-state processes. Provides strategic, thought, and technical leadership within their domain.

• Define enterprise-wide objectives and develop a global process strategy in partnership with process leads and architects.
• Establish and drive a strategic roadmap, ensuring alignment with enterprise transformation goals and future releases.
• Champion and communicate a unified, enterprise-first vision across stakeholders to drive alignment and adoption.
• Lead business process modernization by applying industry best practices, process reengineering, and emerging technologies (including AI).
• Serve as the key liaison across business, program, and technical teams managing dependencies, aligning execution, and communicating risks and impacts.

Organizational and People Management

• Directs workstream process leads/business process architects to ensure that ERP modernization program objectives are met.
• Approve KPIs for process performance, ensuring alignment with enterprise-level strategic goals.
• Ensures accountability for direct reports in achieving program vision and outcomes.
• Build and maintain high-performing teams, fostering a collaborative and goal-oriented culture.
• Provides leadership across matrix environment.

Business Process Alignment and Change Management

• Define a global process strategy that supports enterprise-wide business objectives, emphasizing cross-Workstream integration.
• Facilitate Solution Confirmation workshops with an enterprise focus, ensuring harmonization across Workstreams.
• Review and approve Key Design Decisions (KDDs) with a focus on enterprise-wide standardization and strategic impact across functions and cost/benefit analysis for the function across business units.
• Provide business input for SAP system design with an enterprise perspective, ensuring standardization across Workstreams.
• Collaborate with Workstream Leads and Process SMEs to resolve design conflicts with an enterprise mindset.
• Oversee the mapping and future state redesign of business processes leveraging AI and ensuring alignment with SAP and Industry best practices.
• Identify cross-Workstream dependencies and validate change impacts from an enterprise perspective.
• Challenge customizations that increase complexity and technical debt.
• Serve as the final escalation point for strategic decisions, ensuring consistency and strategic alignment across Workstreams.
• Champion change management by leading stakeholder and user engagement, communications, training strategy, and driving adoption of future-state processes and operating models.

Program Execution & Risk Management

Provide leadership for highly complex issues by leveraging in-depth knowledge of the business context, strategic goals, organizational objectives pertaining to the ERP modernization program. Provide strategic thought leadership and direction to workstream process leads/business process architects to drive activities across a broad spectrum of staff to obtain results. Regularly engages key stakeholders across business units to navigate critical conversations, resolve conflicts, and influence high-impact decisions among senior executives.

• Participate in all stage gate reviews and approvals with an enterprise strategic lens.
• Disseminate strategic communications to align all stakeholders across Workstreams.

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