Surgical Onsite Specialist - Raleigh

We anticipate the application window for this opening will close on - 20 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Surgical Operating Unit - Partnering across open, laparoscopic, minimally invasive therapies, and robotic-assisted surgery like no one else. Centered on collaboration, training, and innovation, our surgical ecosystem meets today's demands while advancing minimally invasive surgeries for the future, always aiming to improve patient care.

This position is field-based role in Raleigh and requires frequent travel throughout the territory. Candidates must reside within 50 miles of the assigned territory and be able to travel regularly to customer sites. A valid driver's license is required.

Primary Responsibilities

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success.

Customer Support

• Provide real-time procedural assistance for Surgical COTs within aligned territory.

• Offer technical expertise and troubleshooting support to ensure successful product usage.

• Serve as a trusted resource for physicians and surgical teams in the OR.

Customer Engagement & Communication

• Act as a primary point of contact for customer inquiries during on-site procedures.

• Ensure clear and effective communication between customers and colleagues.

• Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).

Equipment Upgrades & Maintenance

• Perform equipment and software upgrades as required.

• Conduct equipment fleet audits to ensure optimal product performance and compliance.

Training & Education

• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.

• Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.

Sales & Implementation Support

• Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.

• Provide on-site support for regional conversions and product adoption strategies.

Inventory Management

• Maintain accurate tracking and availability of surgical products for smooth procedure execution.

• Ensure inventory levels meet customer and operational needs.

Success Metrics:

• Achieve/exceed sales objectives by driving product utilization and customer engagement.

• Secure base business and expand new accounts through effective procedural support.

• Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.

• Product Portfolio Alignment:

• Stapling

• Energy

• Access & Instrumentation (A&I)

• OR Safety

• Wound Closure

• GYN & Hernia

Required Qualifications

• Bachelor’s degree with 1 year of relevant experience

Preferred Qualifications

• 1+ year of sales experience with documented sales success, clinical sales experience preferred
• Excellent communication and interpersonal skills
• Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
• Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. …