Supervisor, Investigator Site Services

Work Schedule

First Shift (Days)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

This role is based at our Global Central Laboratory in Covington, KY. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.

• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.

This will be located on-site in Covington, KY

1st Shift: Monday-Friday

The Team Lead Site Services ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the departments supported or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the team. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the team.

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

What You'll Do:

People Leadership and Team Development

• Leads, coaches, and develops administrative support and/or technical staff, including setting goals, providing regular feedback, identifying development opportunities, and supporting career growth.

• Establishes clear individual and team expectations for quality, productivity, service, attendance, and follow-through; monitors performance and addresses gaps promptly and fairly.

• Conducts performance reviews, recognizes strong contributions, and creates appropriate coaching or improvement plans when expectations are not met.

• Supports hiring and onboarding, including interviewing and selection, role expectations, training plans, and confirmation of training documentation.

• Handles employee matters within delegated authority, including time records, leave, overtime, expenses, salary administration recommendations, corrective action, and separations; escalates decisions requiring management approval.

• Builds a respectful, accountable team environment where employees communicate risks early, take responsibility for commitments, and support shared results.

• Provides direction and prioritization for team leads and senior team members to ensure alignment with operational goals.

Workstream Ownership and Operational Leadership

• Directs and participates in daily department operations, assigning work, balancing capacity, and adjusting priorities to meet schedules and deliverables.

• Owns assigned workstreams end to end, including planning, coordination, execution, monitoring, issue resolution, and communication of status and risks.

• Strong emphasis: accountable for departmental KPIs, service levels and operational targets; supports manager in obtaining/maintaining KPIs

• Provides or coordinates training for new employees and when processes change; ensures required training is completed and documented.

• Investigates and resolves problems within any of the tasks handled by the team and in Process Deviation Reports/CAPA.

• Participates in study protocol meetings and translates relevant requirements into clear direction for the team.

• Participates in audits and general capabilities department tours.

• Creates and maintains team work schedules and holiday coverage plans.

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