Strategic National Vendor Operations Specialist

Job Description Summary

The Strategic National Vendor Operations Specialist supports the execution and administration of customer service contracts for assigned national vendor operations. This role manages contract loading, installed base data accuracy, billing support, contract administration, and cross-functional issue resolution. Key responsibilities include maintaining accurate corrective and planned maintenance records, coordinating vendor services, and supporting timely case closure. The position partners closely with Service Sales, Field Service, internal operations teams, and customers to ensure contracts are entered accurately, billing is completed on time, and customer commitments are met. This operational role focuses on vendors at national level and individual customer support.

Job Description

Roles and Responsibilities

Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework.

• Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services.
• Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers.
• Maintain customer and vendor equipment modifications at the local and national levels while supporting installed base accuracy.
• Oversee key operational workflows, including transaction schedules, inactive CMODs, capping defects, warranty conversions, new equipment warranty audits, and open PO reporting.
• Align with expanded Vendor Operations and Contract Management team workflows to improve efficiency.
• Coordinate vendor service activities, including service requests, corrective repair, and planned maintenance follow-up, closure, scheduling, OCA management, and local or national vendor contract processes.
• Partner cross-functionally with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers, and other stakeholders to resolve billing, contract, process, and data issues.
• Monitor system activity, reporting, and work queues to support service commitments, issue resolution, and operational visibility.
• Identify and support process improvements, standard work, and quality controls to improve consistency, compliance, and customer experience.
• Complete required Quality and Compliance responsibilities, training, reporting, and corrective actions in accordance with GE HealthCare policies and applicable requirements.
• Coordinate vendor on-site support for planned maintenance and corrective maintenance activities.

Required Qualifications

• Associate degree in Business Administration, Finance, Marketing, or a related discipline and at least one year of customer service experience; or high school diploma/GED and five or more years of customer service experience.
• High proficiency with Microsoft Office Suite applications, including Word, Outlook, Excel, and Access.
• Minimum of two years of experience working with Microsoft Excel.
• Ability to communicate effectively in the local language.
• Strong customer focus with a demonstrated commitment to customer satisfaction.
• Ability to work under pressure, manage competing priorities, and meet deadlines and commitments.

Desired Characteristics

• Experience supporting service contracts, order management, billing, installed base data, or contract administration in a healthcare, technology, or field service environment.
• Strong attention to detail and ability to identify data inconsistencies, process gaps, and opportunities for improvement.
• Demonstrated ability to collaborate across functions and communicate clearly with internal stakeholders and customers.
• Comfort working in multiple systems and adapting to evolving tools, processes, and business requirements.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $74,400.00-$111,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. …