Strategic Account Director

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients. The role is accountable for revenue growth, client retention, profitability, and long‑term partnership success across a portfolio of strategically important accounts.

As a leader of experienced account professionals, the SAD sets strategic direction, establishes priorities, and drives consistent, high‑quality execution across renewals, expansions, and ongoing client engagement. The SAD serves as a senior escalation point and trusted executive partner for clients and works closely with CVS Health leadership to influence outcomes, align resources, and deliver sustainable value. The role uses data, analytics, and emerging AI‑enabled insights to forecast risk, evaluate financial tradeoffs, guide renewal and expansion strategies, and scale best practices across the portfolio.

Key Responsibilities

People Leadership & Team Performance

• Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals
• Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution
• Foster a high‑performance culture through ongoing feedback, talent development, and succession planning

Strategic Account Oversight

• Provide executive accountability and senior‑level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities
• Serve as the escalation point for complex client situations and senior‑level engagements, reinforcing strong multi‑level client relationships

Revenue Growth, Renewals & Expansion

• Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies
• Renewal strategy execution is owned by Strategic Account Executives, with the SAD providing strategic guidance, governance, and escalation leadership as account complexity, risk, or enterprise involvement increases
• Guide teams in identifying and advancing solution expansion opportunities using a consultative, value‑based approach

Financial Leadership & Executive Insight

• Provide portfolio‑level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling
• Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive‑level client discussions

Cross‑Functional & Enterprise Leadership

• Lead and influence cross‑functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data-driven execution
• Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives
• Demonstrate the ability to lead through influence in a highly matrixed environment, aligning cross‑functional partners and senior stakeholders around shared outcomes

RFP, Renewal & Market Leadership

• Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high‑quality responses, and effective execution
• Maintain awareness of pharmacy benefit management, managed care, and healthcare market, legislative, and regulatory trends to inform client strategy and positioning

Success Measures

Success in this role is demonstrated by:

• Sustained revenue growth, retention, and profitability across the portfolio
• Strong client satisfaction and senior‑level relationships
• High team engagement, capability development, and performance outcomes
• Effective leadership in a complex, matrixed environment
• Consistent execution of financially sound, client‑aligned solutions

Ideal candidates are enterprise‑minded leaders who combine strong commercial instincts with analytical rigor, executive presence, and the ability to lead experienced teams through complexity, ambiguity, and change.

Location & Travel

• Role may be performed from any U.S. location, with flexibility to work remotely or from a corporate hub
• Ability to travel up to 40%, including overnight and short‑notice travel; travel may increase during peak renewal, RFP, or executive engagement periods

Required Qualifications

…