Sr Program Manager - Software Solutions & Business Process

Job Description Summary

As the Sr Program Manager - Software Solutions & Business Process, you will lead global, cross-functional Supply Chain and manufacturing transformation for software, digital, and hybrid healthcare offerings. You will connect product strategy and New Product Introduction (NPI) to planning, manufacturing readiness, order management, fulfillment, installation, billing, service, and lifecycle execution.

This is a business-led operating model and process role. You will define how work gets done across regions and functions, align physical product and digital fulfillment flows, and partner with technology teams as an enabler of scalable ERP and digital capabilities. Priorities include Support Digital Core, Big Rock Software Subscription, Hybrid Countries Orders, and Digital iNVENTORY. Candidates with backgrounds in Supply Chain, manufacturing operations, NPI, industrial engineering, or operations excellence are strongly encouraged to apply.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Lead strategic, cross-functional programs across Supply Chain, manufacturing, commercial operations, product, and digital fulfillment, managing scope, milestones, dependencies, risks, resources, governance, decisions, and implementation from definition through stabilization.

• Own end-to-end value-stream and operating-model design from NPI and design transfer through demand and supply planning, manufacturing readiness, order management, fulfillment, installation, billing, service, and lifecycle support.

• Define the Supply Chain model for software, digital, and hybrid offerings, connecting physical product flows with digital entitlements, licenses, subscriptions, inventory, master data, and customer delivery requirements.

• Lead NPI and design-transfer readiness for software and subscription offerings, ensuring clear requirements, operational controls, manufacturing and fulfillment readiness, quality and regulatory alignment, documentation, training, and sustainable handoff to operations.

• Drive Support Digital Core initiatives that strengthen the foundational processes, data, systems, controls, and ownership model required to support digital and software offerings at scale.

• Lead the Big Rock Software Subscription program, coordinating Supply Chain, commercial, finance, product, fulfillment, service, and regional readiness required to enable and scale subscription-based offerings.

• Drive Hybrid Countries Orders initiatives, defining scalable processes for markets requiring coordinated execution across software, digital, service, and physical products.

• Lead Digital Inventory capabilities and process transformation, improving visibility, governance, accuracy, and lifecycle management of digital inventory, entitlements, assets, and related operational data.

• Establish current-state, interim-state, and future-state processes, decision rights, roles and responsibilities, controls, handoffs, training, and adoption plans across global value streams.

• Establish program governance, integrated roadmaps, and performance measures such as forecast and plan accuracy, lead time, on-time delivery, backlog, inventory and entitlement accuracy, cycle time, quality, rework, and revenue or cash readiness.

• Identify root causes and process gaps; lead Lean and continuous-improvement initiatives that improve customer experience, execution consistency, quality, scalability, and operating cost.

• Partner with Commercial, Product, Engineering, Manufacturing, Sourcing, Quality, Regulatory, Service, Finance, IT, and regional teams to translate business needs into executable processes and sustainable capabilities.

• Influence senior stakeholders across a global matrix, resolve cross-functional barriers, drive timely decisions, and communicate risks, issues, dependencies, and outcomes to executive leadership.

Required Qualifications

Bachelor’s degree in Supply Chain, Operations, Industrial Engineering, Business, Engineering, or a related field, or an equivalent combination of education and experience.

8+ years of progressive experience in program management, Supply Chain, manufacturing, operations, or business process transformation.

Experience leading complex, cross-functional programs from process definition through implementation and stabilization in a global or matrixed organization.

Demonstrated experience improving end-to-end operational processes, such as NPI or design transfer, planning, manufacturing readiness, order management, fulfillment, installation, billing, service, or lifecycle support.

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