Sr Manager - Project Program Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Sr. Manager, Program Management will lead and coordinate complex, multi-workstream transformation and operational programs across the organization. This role partners closely with business, project, product, technology, and operational stakeholders to translate strategic objectives into an integrated program roadmap; align interdependent projects and workstreams; manage program-level milestones, dependencies, risks, decisions, governance, and benefits; and provide executive-ready visibility into progress and outcomes. The Senior Manager establishes the structures and operating cadence needed to keep interconnected work aligned to program objectives, resolve cross-project barriers, and support successful implementation and value realization.

Primary Job Duties & Responsibilities:

Program Leadership & Integrated Planning

- Lead complex programs composed of multiple interdependent projects and workstreams from definition and planning through implementation and stabilization.

· Build and maintain an integrated program roadmap that connects project plans, milestones, critical dependencies, decision points, delivery sequencing, and outcome targets.

· Coordinate project and workstream leaders to ensure scope, timing, resources, readiness, and deliverables remain aligned to program objectives and leadership priorities.

· Identify cross-project barriers and tradeoffs, drive issue resolution and escalation, and facilitate decisions required to maintain program momentum.

· Apply consistent program management standards and operating practices across participating workstreams while allowing appropriate project-level execution flexibility.

Program Governance, Risk, and Delivery Visibility

• Establish and manage program governance, decision forums, escalation paths, and operating cadences across interdependent workstreams.

· Maintain program-level RAID management, with emphasis on systemic risks, cross-project dependencies, decision needs, and impacts to overall outcomes.

· Monitor program health using integrated milestones, performance indicators, and outcome measures; identify trends, gaps, and corrective actions.

· Synthesize program status, risks, interdependencies, decisions, and outcome signals into concise, decision-useful executive reporting.

· Ensure consistent reporting and transparent visibility across the program for senior leadership and governance forums.

Executive Reporting and Stakeholder Alignment

• Develop executive-ready updates that connect project and workstream activity to program objectives, strategic priorities, and anticipated business outcomes.

· Partner with program sponsors, project leaders, and functional leaders to align priorities, scope, timing, decisions, and delivery risks across the program.

· Facilitate cross-functional discussions involving business, product, technology, and operations to resolve competing priorities and maintain alignment.

· Present program health, cross-project dependencies, key decisions, risks, mitigation strategies, and outcomes to senior leaders and governance forums.

· Influence stakeholders without direct authority and create shared accountability for program commitments.

Implementation Readiness and Cross-Functional Execution

• Coordinate integrated implementation readiness across projects and workstreams, including readiness criteria, handoffs, release/go-live dependencies, and stabilization needs.

· Partner with operational and technical teams to align major milestones and ensure implementation sequencing supports end-to-end program outcomes.

· Oversee program-level issue triage, dependency management, and readiness planning for major releases or implementation events.

· Define and track program outcomes, value measures, and benefits realization in partnership with business owners; surface variances and actions needed to protect expected value.

Required Qualifications

Experience:

• 8-10 years of experience in project management, program management, PMO, or a related field with increasing responsibility in complex, cross-functional programs

• PMP, PgMP, or related certification

• Demonstrated experience leading programs made up of multiple interdependent projects or workstreams from planning through implementation and stabilization.

• Experience developing integrated program roadmaps and managing cross-project milestones, dependencies, risks, decisions, delivery sequencing, and outcome measures.

• Experience establishing or supporting program governance, executive reporting, escalation, and leadership decision-making.

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