Sr Customer Service Administrator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Service Administrator is a hybrid administrative and technical role that supports both customer service operations and pipette maintenance activities within the Calibration Lab. Under the direction of the Calibration Lab Manager, this position is responsible for customer communication, quotations, purchase orders, equipment receiving and shipping, and service documentation. This role requires a combination of strong organizational, customer service, and hands-on technical skills to ensure a high-quality customer experience and efficient lab operations.

Location Requirement: This position is fully onsite at our Thermo Fisher Scientific facility located at 5781 Van Allen Way, Carlsbad, CA 92008. Candidates must be able to work onsite at this location 5-days a week.

DESCRIPTION

Administrative Responsibilities

• Receive and process customer equipment for calibration, repair, and preventative maintenance.
• Prepare customer quotes and process purchase orders.
• Communicate with customers regarding service updates, findings, and approvals.
• Maintain accurate work orders and service records in the CRM system.
• Coordinate equipment shipping and receiving activities.

Technical Responsibilities

• Perform preventative maintenance on Thermo Fisher Scientific and other manufacturers' manual and electronic pipettes.
• Support basic pipette service and maintenance activities.
• Follow service procedures and quality standards.
• Assist in maintaining an organized and efficient laboratory environment.

REQUIREMENTS

• High School Diploma or equivalent preferred.
• Physical Requirements: This is a highly mobile role that requires frequent walking, standing, and movement throughout the workday. Candidates must be able to meet the physical demands of the position and work comfortably in a fast-paced and hands-on environment.
• Ability to work effectively both independently and collaboratively within a team, exercising sound judgment and decision-making skills.
• Strong customer service and problem-solving skills.
• Basic to intermediate proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.
• Good verbal and written communication skills.
• Strong organizational and time management skills.
• Attention to detail and ability to keep accurate records.
• Work involves periods of sitting, standing, walking, reaching, bending, and handling materials.
• Performs repetitive handling of pipettes and other small components requiring manual dexterity.
• Provide references prior to interview.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $20.41–$30.61.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards