Sr. Business Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
As a Sr. Business Consultant (IC) for the Strategic Programs PMO, the successful candidate will lead the definition of business capabilities and the solicitation, analysis, documentation, and validation of business requirements in support of projects and programs. This role partners with business leaders, subject matter experts, project and program teams, technology partners, and other stakeholders to translate strategic objectives and operational needs into clear, complete, prioritized, and traceable requirements that guide solution design, delivery, implementation, and transition to operations.

Only candidates that are able to work at least 3 days a week in either Hartford or Chicago offices will be considered.

What you will do:

• Leads business capability discovery and definition to establish the processes, information, people, technology, and operating model changes needed to achieve project and program objectives.
• Plans and facilitates requirements solicitation through interviews, workshops, process reviews, document analysis, observation, and other appropriate techniques.
• Translates business strategies, objectives, problems, and stakeholder needs into clear business capabilities, functional and nonfunctional requirements, business rules, process requirements, data needs, and acceptance criteria.
• Documents requirements using consistent standards and appropriate artifacts, including capability maps, process flows, context diagrams, use cases, user stories, decision tables, and requirements specifications.
• Analyzes requirements for completeness, clarity, feasibility, consistency, testability, and alignment with business outcomes, scope, policy, regulatory obligations, and architectural direction.
• Facilitates stakeholder review and validation to resolve conflicts, confirm priorities, secure approvals, and establish a shared understanding of business needs and expected outcomes.
• Maintains requirements traceability from business objectives and capabilities through solution design, delivery, testing, implementation, and benefits realization.
• Partners with project managers, product owners, technology teams, vendors, and testing teams to manage requirement changes, assess impacts, clarify intent, and support informed scope and delivery decisions.
• Supports solution evaluation and testing by confirming requirements coverage, defining acceptance criteria, reviewing test scenarios, and validating that delivered capabilities meet approved business needs.
• Develops governance materials and concise executive communications that summarize capability decisions, requirements status, gaps, risks, dependencies, changes, and recommended actions.
• Establishes and improves repeatable capability and requirements management practices, templates, quality standards, and repositories across projects and programs.
  
  Required Qualifications
  7–10 years of experience in business analysis, business consulting, or requirements management supporting complex projects and programs.
• Advanced ability to define business capabilities and translate strategic objectives and operational needs into clear, actionable business requirements.
• Advanced experience planning and facilitating requirements solicitation through workshops, interviews, process reviews, document analysis, and other discovery techniques.
• Advanced ability to document functional and nonfunctional requirements, business rules, process requirements, data needs, acceptance criteria, and related artifacts using consistent standards.
• Demonstrated ability to analyze, prioritize, validate, and maintain traceability of requirements throughout solution design, delivery, testing, implementation, and transition to operations.
• Advanced stakeholder facilitation, collaboration, and communication skills, including the ability to resolve conflicting needs, secure alignment, and present concise recommendations to business and project leadership.
• Mastery of analytical problem-solving and decision-making skills, with the ability to assess requirement gaps, dependencies, risks, impacts, and proposed changes.
  
  Preferred Qualifications
  Medicare, health care, or other regulated-industry experience, including familiarity with applicable business, compliance, and operational requirements.
• 10+ years of experience in business analysis, business consulting, or requirements management supporting enterprise technology, systems, operational, or business process transformation initiatives.

…