Site of Care, Area Lead

Career Category

Value and Access

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Amgen is a global leader in biotechnology, dedicated to developing innovative therapies that significantly improve patients’ lives. As a leader in Bispecific T-cell Engager (BiTE®) therapies, Amgen continues to advance oncology care through scientific innovation and a commitment to improving patient access.

The Site of Care, Area Lead is a customer-facing field role responsible for assessing, planning, and executing programs designed to support administration options for the product across designated sites of care.

The Site of Care, Area Lead will engage with sites of care across the Gulf Coast and Great Plains. Account responsibilities may include local and national infusion providers, community oncology clinics, hospital outpatient and infusion centers, and individual buy-and-bill physician office practices.

This role develops a deep understanding of the site-of-care landscape, evaluates site interest and ability to administer the product, identifies clinical, operational, and economic barriers, and develops account plans to guide next best actions.

Site of Care, Area Lead

What you will do

Let’s do this. Let’s change the world. The Site of Care, Area Lead also serves as a key point of coordination between sites of care and internal Sales, Account Management, Patient Support Services, Medical, and reimbursement/access functions.

Site of Care Engagement & Account Assessment

• Systematically develop deep account intelligence for targeted home infusion providers, clinics, and other sites of care.
• Characterize outpatient administration options and the site-of-care landscape within assigned geographies.
• Engage sites of care to understand their interest in and ability to administer the product.
• Identify geographic or site-of-care gaps and develop plans to further evaluate site interest and administration capabilities within those areas.
• Provide sites of care with an overview of the product and general clinical procedures associated with administration, coordinating with Medical Affairs and other internal stakeholders as appropriate.

Account Planning & Barrier Identification

• Identify clinical, operational, and economic barriers that may affect product administration within targeted sites of care.
• Develop account plans based on identified barriers and account intelligence to guide next best actions.
• Maintain an understanding of healthcare issues, customer strategies, industry trends, and relevant best practices to establish credibility beyond the product and therapeutic area.

Access & Reimbursement Education

• Provide sites of care with access-related education, including product-specific coding and billing information.
• Apply knowledge of commercial and government payer considerations, reimbursement, billing, and coding associated with infused products.
• Support appropriate coordination with internal reimbursement/access and patient support functions.
• Support appropriate internal coordination and customer communication related to contracting setup readiness by routing account needs or operational considerations to the appropriate approved internal stakeholders.

Cross-Functional Collaboration

• Serve as the lead site-of-care point of contact with internal Sales, Account Management, Patient Support Services, and reimbursement/access functions.
• Communicate with Medical and other internal stakeholders as necessary to support appropriate site engagement.
• Communicate relevant site-of-care insights, trends, barriers, and opportunities to appropriate internal partners.
• Engage with in-field partners across appropriate roles to align on account context, site-of-care insights, and communicate next steps within approved responsibilities and materials.

Compliance & Professional Standards

• Ensure all customer interactions are compliant with Amgen policies, regulatory requirements, and approved materials.
• Maintain a clear understanding of Amgen’s role as a manufacturer supporting—rather than directing—care delivery decisions.

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