Senior Specialist Technical Product Management

Job Description

The Field Sales Ops - Product Manager will be a customer-facing technology role supporting the Intelligent Personal Engagement Product Line within the DHH Digital Content & Customer Experience Capabilities Value Team. This position will partner closely with business stakeholders in Commercial Excellence & Innovation (CEI) to understand their priorities, needs, and challenges, build strong relationships, identify opportunities, and collaborate across technology teams to deliver solutions that provide measurable value to our field sales organization. The role requires versatility and the ability to operate in different capacities based on the needs of an initiative. Depending on the project or business need, the Product Manager may function as an account manager, project manager, or business analyst, performing tasks such as listening to business partners to understand their needs and challenges, coordinating with appropriate technology teams to help drive issues toward resolution, creating plans and managing backlogs to help track activities, as well as helping define requirements, document processes, and support required lifecycle and governance activities such as SDLC documentation, risk assessments, and AI assessments.

Key Responsibilities

Responsibilities may include, but are not limited to:

• Serve as a primary technology point of contact for assigned business partners and initiatives, establishing strong relationships and developing a deep understanding of business priorities, processes, challenges, and technology needs to identify and prioritize opportunities and translate them into actionable technology solutions.
• Be the liaison between business stakeholders and other technology teams and vendors to coordinate activities and resolve issues.
• Manage business partner expectations, communicate status and risks, and facilitate escalation and resolution of issues when appropriate.
• Coordinate projects and initiatives by developing plans, facilitating meetings, tracking activities, dependencies, decisions, risks, and action items, and driving activities through successful completion.
• Gather and document business requirements and process flows required to support technology delivery.
• Support required technology lifecycle and governance activities such as creating/maintaining SDLC documentation, risk assessments, AI assessments, and other required reviews and assessments.
• Contribute to product backlog management, including prioritization, testing, release planning, and implementation activities.
• Analyze existing business processes and technology capabilities to identify opportunities to simplify, standardize, automate, and improve the user experience.
• Leverage AI and other emerging technologies, where appropriate, to improve analysis, documentation, productivity, and business processes.

Position Qualifications

Education Minimum Requirement

• Bachelor's degree in information management, Computer Science, Engineering, Business, or a related field.

Required Experience and Skills

• Minimum of 5 years of relevant experience in Information Technology, product management, business analysis, project management, and account management.
• Demonstrated ability to operate across account management, project management, and business analysis responsibilities.
• Demonstrated experience working directly with business customers to understand needs, build strong relationships, manage expectations, solve problems, and coordinate delivery across multiple teams.
• Experience gathering and documenting business requirements, process flows, and other SDLC documentation.
• Experience coordinating projects and initiatives, facilitating cross-functional meetings, tracking milestones, risks, dependencies, decisions, and action items, and driving activities toward completion.
• Experience working with project management, collaboration, and documentation tools such as JIRA, SharePoint, and Confluence.
• Strong analytical thinking and problem-solving skills with attention to detail.
• Results-oriented, highly organized, and adaptable, with the ability to manage multiple initiatives, stakeholders, priorities, and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences and business requirements to technical teams.
• Demonstrate a customer-focused mindset with a strong emphasis on partnership, accountability, problem solving, and delivery.

Preferred Experience and Skills

• Prior experience supporting pharmaceutical commercial capabilities, including field sales, sales operations, marketing, or customer engagement.
• Experience with our company systems development lifecycle practices/tools (including MEDS and DSDLC).
• Experience supporting or completing technology risk assessments, AI assessments, or similar governance activities.
• Experience with Agile methodology and product delivery practices.

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