Senior Specialist, North America Export

Job Description

Job Summary:

At our Company, we are dedicated to advancing the prevention and treatment of diseases in people and animals through innovative health solutions. In conjunction with the other 3 operating regions, North America Manufacturing Logistics supports the execution of our Company’s manufacturing operations from inbound of raw materials to shipment of finished goods to customers and everything in-between.

We are seeking a detail-oriented and experienced Senior North America Export Customer Service Analyst to join our team. Our Export Customer Service Analysts serve as the primary contacts for customers and internal stakeholders regarding US export orders, corresponding financial transactions, and customer forecasts. This role is responsible for overall customer satisfaction for a particular region the incumbent covers. The incumbent proactively manages intercompany orders and customer inquiries which include sales to other Company entities globally, joint ventures, divestiture customers, donations, and other unique third-party customers.

Core job responsibilities:

• Receiving, validating, acknowledging, and managing incoming customer forecasts and all export orders for their customer base
• Interacting with customers and appropriate Planning & Logistics organizations to ensure forecast accuracy, product availability, shipping arrangements, and overall order status
• Communication of any changes to orders status to all appropriate individuals/customers along the supply chain
• Ensuring accurate, timely generation of all required shipment documentation and submission thereof to appropriate customer contact(s). This includes documents accompanying the shipments and documents transmitted for customs clearance
• Maintaining knowledge of current procedures and business issues to facilitate effective and practical solutions to all customer orders, complaints, and inquiries
• Identifying and implementing business process changes consistent with departmental or Company continuous improvement initiatives.

Education Requirement:

• Bachelor’s degree in supply chain, Logistics, or related field with a minimum 5 years of experience in supply chain or High School Diploma with minimum 9 years of experience in lieu of education will be considered.

Required Skills:

• Significant experience with ERP-based order-to-cash management
• Understanding of freight terms and execution across all modes of transportation, including trade compliance concepts
• Ability to work independently or in a team of globally located colleagues
• Strong interpersonal and communication skills
• Critical thinking to solve problems and develop solutions on time-sensitive operational challenges

Preferred Experience and Skills:

• Significant experience with SAP ECC and GTS

• Familiarity with pharmaceutical industry operations, terms, and practices

Required Skills:

Business Process Improvements, Customer Delivery, Data Analysis, Enterprise Resource Planning (ERP), Freight Logistics, International Trade Compliance, Inventory Management, Logistics Operations, Manufacturing Supply Chain, Performance Metrics, Production Planning, Project Management, Regulatory Compliance, Shipment Tracking, Shipping Contracts, Supply Chain, Supply Chain Management (SCM), Supply Chain Operations, Transportation Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The primary location for this posting is:

USA - Pennsylvania - West Point

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

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