Senior Service Engineering Manager

We anticipate the application window for this opening will close on - 6 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is seeking a Senior Service Engineering Manager to support the EP Therapies - CAS operating unit. This role will lead a team responsible for advancing serviceability across the product lifecycle. This position will provide technical and organizational leadership to influence product design for service, establish service engineering processes and tools, to support both new products and released product changes. This team partners across Medtronic in a matrixed organization including the Service and Repair Shared Service to achieve objectives. This position will be an asset to achieving the vision of continued high growth in EP Therapies - CAS.

This position is based at the Mounds View, MN facility and follows a hybrid work model requiring a minimum of 4 days per week on-site for in-person collaboration. This role may require up to 10% travel to support business objectives, in-person meetings, and project activities.

Responsibilities may include the following and other duties may be assigned:

• Lead team responsible for service engineering design, development, and lifecycle support for complex medical device hardware and software
• Provide input into service strategy, training, and field service documentation
• Provide engineering leadership for escalated technical issues, risk management, and product improvements

• Partner across Engineering, Quality, Regulatory, Engineering, Operations, and Service & Repair organizations to deliver solutions that meet compliance and business needs

• Manage performance, develop talent, ensure engagement and inclusion, and communicate business and operational developments with your team
• Develop talent through coaching, mentoring, and training to develop high-performing engineering talent while fostering a culture of accountability, collaboration, innovation, and engineering excellence
• Provide leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets
• Lead forecasting, effort estimation, resource planning, technical planning and execution
• Champion best practices in service engineering in partnership with service and repair COE
• Oversee definition and implementation of engineering practices that improve quality, maintainability, scalability, and product performance

Required Qualifications:

• Bachelor’s Degree in Engineering, Science or technical field with 7+ years of work experience in Engineering, Quality, and/or experience in a regulated industry with 5+ years of leadership experience OR
• Advanced Degree in Engineering, Science or technical field with 5+ years of work experience in Engineering, Quality, and/or experience in a regulated industry with 5+ years of leadership experience

Preferred Qualifications:

• Experience in medical device capital equipment development, Design for Service, IEC 62353 compliance, service engineering processes and tool development
• Experience with electrophysiology procedural environments, including ablation, imaging, and/or mapping
• Ability to demonstrate knowledge of product development, configuration management, and service FDA regulations and guidance
• Experience influencing and collaborating with cross-functional partners in matrix environment
• Ability to demonstrate leading complex technical investigations to issue resolution with cross-functional partners
• Planning, organizational, and execution skills with the ability to manage multiple priorities in a dynamic environment
• Ability to communicate complex issues clearly to leadership and key stakeholders
• Leadership, coaching, mentoring, and talent development skills
• Ability to thrive in a fast-paced, highly collaborative environment while maintaining focus on quality, compliance, and customer outcomes

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. …