Senior Medical Director- Health Care Delivery

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Senior Medical Director, Clinical Excellence

Company Description

Oak Street Health believes everyone deserves great healthcare – the kind you’d want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.

Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully.

We’re an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit http://www.oakstreethealth.com.

Role Description:

The Senior Medical Director, Clinical Excellence will assume this role at a time of important growth and expansion of both the company and of our provider cohort. The Senior Medical Director, Clinical Excellence also joins at a time of intense focus on achieving our interconnected goals of making Oak Street Health a Great Place to Work as we deliver the Best Care Anywhere to our patients - and to ensure the optimization of care model execution across the organization.

The Clinical Excellence program aims to fulfill the Oak Street promise via best-in-class programs in chronic disease management, clinical quality improvement and patient safety - with the goal of advancing Oak Street’s just culture of patient-centered, interprofessional stewardship. The Senior Medical Director will lead a team devoted to developing and coaching providers to achieve consistent delivery of evidence-based impactful health care. Reporting to the National Medical Director of Provider Education, this key leader will work closely with national leaders in education, population health, wellness, provider services and clinical operations and learning, as well as divisional and regional medical leadership.

The Senior Medical Director, Clinical Excellence will oversee the development of programs geared to support clinicians, from successful onboarding, remediation and coaching to advanced clinical skill development, all aimed at achieving performance goals for Best Care Anywhere. The Senior Medical Director, Clinical Excellence will serve in an advisory capacity for Oak Street Health programs and technology products to ensure that workflows and operational processes support providers in the best way possible. The Senior Medical Director, Clinical Excellence will practice clinically 20% FTE time in the center.

Core Responsibilities:

In addition to direct patient care activities, the Senior Medical Director, Clinical Excellence is responsible for the following leadership and administrative duties:

• Lead and supervise the team of Medical Directors of Clinical Performance

• Create priorities for the use of a team of medical directors to support the execution of the care model across OSH
• Identify opportunities and strategies to develop resources for the advancement of clinical excellence

• Lead and supervise the Medical Director of Systems Based Practice

• Identify strategies to enhance the development and adoption of effective and efficient processes that make work better and easier for providers across OSH

• Work to elevate the level of clinical care provided at OSH

• Plan and execute on clinical education programs including the Clinical Excellence Lecture series
• Support the full implementation of the clinical education plan at OSH
• Evaluate the effectiveness of clinical education programming and lead strategies to improve success as indicated

• Collaborate in the prioritization, integration and execution of center based initiatives and their roll out by representing the provider cohort at the PMO.

• Effectively collaborate with key leaders across the organization to ensure coordination, consistency and appropriate prioritization of initiatives to achieve success at an increasing scale. These collaborations include but are not limited to:

• Administrative partners
• Clinical Operations and Learning team
• Provider Enhancement team colleagues
• Regional and divisional field leadership
• Population health and clinical program leadership

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