Senior Manager, Technical Operations

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Senior Manager, Technical Operations manages the daily operations of one or more animal facilities and specialty areas, including areas supporting USDA-regulated species, infectious disease/BSL-2 activities, and in-vivo pharmacology and biology studies. The role provides leadership to supervisors and staff, maintains regulatory and animal welfare standards, optimizes operational workflows and resource allocation, and directs departmental projects or programs that may involve cross-site collaboration.

People Leadership and Team Development

• Oversee supervisors who maintain full ownership of assigned areas of responsibility as subject matter experts.
• Manage workforce activities involving union-represented employees, including scheduling, attendance, and work assignments consistent with the collective bargaining agreement.
• Lead the supervisory team in developing cross-functional capabilities and building team effectiveness.

• Partner with supervisory staff to create development plans that support company strategy and departmental objectives.

• Review staff work assignments and ensure the quality and effective performance of assigned tasks.

• Recommend, develop, and deliver training programs that create growth opportunities for Veterinary Sciences and research staff.

Operations and Facility Management

• Set standards and provide guidance for daily operations, animal room preparation, environmental parameters, and relevant reports, and take corrective action as necessary.

• Assist in the oversight of daily activities and the development of staff and programs.

• Meet regularly with research staff to assess operational needs, including personnel, equipment, and space allocation within animal husbandry operations.

• Oversee the maintenance, use, disposition, and inventory of equipment used for animal care or laboratory activities.

• Provide direction for major departmental project and program activities, which may involve multi-site interactions.

Compliance, Quality, and Animal Welfare

• Uphold regulatory and animal welfare standards for laboratory animal care, husbandry, facilities, and the overall animal macroenvironment.

• Lead the review and update of Veterinary Sciences Standard Operating Procedures according to the assigned review schedule.

• Apply knowledge of clinical observation and treatment methods to strengthen the animal care program and support animal health and well-being.

• Monitor and promote the quality and effectiveness of the animal husbandry program.

Scientific and Cross-Functional Partnership

• Work with principal investigators and research staff to optimize workflows for in-vivo studies.

• • Recommend, develop, and deliver training for Veterinary Sciences employees and research staff on techniques required for compliance with research protocols.

Degree Requirements:

A Bachelor of Science (BS) degree in life sciences or an equivalent discipline is required. An associate degree may be considered with at least two to five years of supervisory experience.

Experience Required:

American Association for Laboratory Animal Science (AALAS) certification at the Laboratory Animal Technician (LAT) level is required.

Demonstrated leadership and managerial experience in laboratory animal care and use programs is required. Experience should include experimental methodology, animal facility operations, USDA-regulated species, and the regulations, guidelines, and accreditation expectations governing animal care and use programs.

Key Competency:

• Outstanding team-building, leadership, and managerial capability

• Knowledge of experimental methodology and animal facility operations

• Knowledge of regulations and guidelines governing animal care and use programs

• Solid foundation in the care and maintenance of USDA-regulated species and applicable Animal Welfare Act requirements

• Clear understanding of the Guide for the Care and Use of Laboratory Animals and AAALAC expectations for facility operations

• Mastery of all Veterinary Sciences SOPs and a good understanding of related EHS and Facilities procedures, with proficiency in integrating this knowledge with strategic objectives

Local or cross-site travel may be required to support multi-site project and program activities.

This position requires on-call/on-site responsibilities during evenings and weekends.

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