Senior Employee Relations Manager

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Job Description

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a remote Senior Employee Relations Manager to join our team!

Responsibilities

• Works with business managers on particularly complex ER cases that may require commercially acceptable solutions
• Advises on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, investigations, and performance matters)
• Acts as a second review/escalation for their team cases; ensuring the ER Labcorp consistency is attained at all times
• Approves all terminations within own business area
• Leads employee relations projects and activities
• Coordinates information with more senior ER team members to ensure compliance with federal state and local requirements
• Ensures their team delivers quality upskilling and publishes an annual development program or upskilling offering for Labcorp leaders globally; may also deliver upskilling themselves
• Works with the metrics team to supply additional intelligence around case numbers for their BU; looking at trends and making business focused recommendations
• Whilst they will be attached to a particular business unit, at busy times they are expected to work across the global team, if required

Experience required:

• Bachelor's Degree in business, law, human resources, or related subject
• 8 or more years' experience with Employee Relations or Human Resource Business Partnering role
• 1 or more years' experience leading a team
• 3 or more years' experience handling Employee Relations cases

Preferred qualifications

• Appropriate HR Certification (PHR, SPHR, GPHR, CIPD, etc.)
• 1 or more years of experience using spreadsheets to analyze reporting data and developing PowerPoint presentations to effectively communicate insights and tell a compelling story.
• Current or prior Labcorp employee

Additional Job Standards

• Sound, expert knowledge of relevant employment and labor laws; ideally in more than one country
• Familiarity with Labcorp policies and ability to refer managers and employees to relevant policies, tools, documents, etc.
• Ability to maintain confidentiality with sensitive issues
• Ability to investigate and to train their team to investigate
• Ability to summarize cases succinctly and give regular case reviews (to peers/legal/ER leaders)
• Ability to prioritize time-sensitive issues
• Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition).
• Familiarity with case management tools and Microsoft Office
• Proven customer service focus and organizational skills
• Ability to problem solve, especially in regard to commercial decisions
• Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment
• Excellent interpersonal skills with demonstrated patience, tact, and respect; great line manager track record
• Demonstrated exceptional verbal and written communication skills
• Ability to adopt a systems thinking approach; looking beyond the immediate issue for the root cause

The Senior Manager, Employee Relations serves as a trusted ER leader, owning and stewarding strong relationships with leaders and HR Business Partners (HRBPs) to strengthen leader capability and address emerging issues early. Sitting at the intersection of enterprise ER strategy and disciplined execution, this role provides consistent, practical, and legally sound guidance across the full lifecycle of employee concerns, while bringing deep operational rigor through oversight, escalation support, and quality assurance for complex or high‑risk matters to ensure alignment with ER standards. The Senior Manager leads and develops ER team members, contributes and partners closely with ER leadership to drive insights, mitigate risk, and continuously improve ER effectiveness across the organization.

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